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What do you do if you encounter resistance during property showings and inspections?

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When you're in the property management game, resistance during showings and inspections can be a real thorn in your side. You've got a property to showcase, but sometimes tenants or even potential buyers throw up roadblocks. It's a tricky situation, but don't sweat it; there are ways to handle this with tact and professionalism. Whether it's scheduling conflicts, privacy concerns, or just plain old stubbornness, navigating these choppy waters is part of the job. So, let's dive into some strategies to turn resistance into cooperation and keep your property showings and inspections running smoothly.

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1 Understand Concerns

When faced with resistance, the first step is to listen and understand the concerns behind it. Tenants may be worried about their privacy or the inconvenience of timing. Potential buyers might be skeptical about certain aspects of the property. By acknowledging their feelings and providing reassurance that their concerns are valid and will be addressed, you can build trust. This approach not only helps in diffusing tension but also opens up a dialogue for finding a mutually agreeable solution.

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pascal lesieur

Expert en estimations immobilières, de justice, MRICS,
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2 écueils à surmonter : l'inquiétude à atténuer par une présentation non agressive, une présentation de son identité et des motifs de la visite avec preuves. Les conséquences de la visite à expliciter.

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2 Communicate Clearly

Clear communication is the cornerstone of overcoming resistance during property showings and inspections. Make sure you provide ample notice before an inspection and explain the reasons behind it. For showings, highlight the benefits for current tenants, such as maintaining property value. Always be transparent about what will happen during these events, who will be present, and how long they are expected to take. This removes uncertainty and helps everyone involved feel more at ease.

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pascal lesieur

Expert en estimations immobilières, de justice, MRICS,
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Parler simple, direct , concert. Evitez le jargon professionnel, juridique ou administratif. Votre message doit s'adapter à la capacité de compréhension de votre interlocuteur. Evitez tout propos vexatoire

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3 Offer Flexibility

Flexibility can go a long way in easing resistance. If a tenant is uncomfortable with the scheduled time for a showing or inspection, offer alternative dates and times. Understand that tenants have their own lives and schedules, and showing willingness to accommodate these can foster cooperation. Similarly, for potential buyers expressing reservations, being flexible with negotiation terms or viewing times can make them feel valued and respected.

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pascal lesieur

Expert en estimations immobilières, de justice, MRICS,
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Concret au lieu de concert au dessus. Attention tout de même de discerner les faux fuyants du client pour rendre la visite impossible

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4 Provide Incentives

Sometimes, a little incentive can help smooth over resistance. For tenants, this could mean a rent discount or a gift card as a token of appreciation for their cooperation. For buyers, it might involve offering additional information or services that make the property more appealing. Incentives should be used judiciously, ensuring they're ethical and don't set unrealistic expectations for future interactions.

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pascal lesieur

Expert en estimations immobilières, de justice, MRICS,
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Ma meilleure monnaie d'échange reste les conseils utiles à mon interlocuteur au vu de sa situation , de mes compétences et expériences

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5 Assert Authority

There will be times when you need to assert your authority gently but firmly. Remind tenants of any agreements they signed that permit showings and inspections with proper notice. Emphasize the importance of these events for property maintenance and value. Assertiveness paired with respect can often encourage compliance while maintaining a positive relationship.

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pascal lesieur

Expert en estimations immobilières, de justice, MRICS,
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Insistez sur les conséquences facheuses d'un refus Parlez lui de ses responsabilités et soyez assertif.Insistez sur l’importance de ces événements pour l’entretien et la valeur de la propriété.

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6 Seek Mediation

If all else fails and resistance persists, seeking mediation might be necessary. This could involve bringing in a neutral third party to facilitate discussions and help find a resolution acceptable to all parties. Mediation demonstrates your commitment to resolving the issue amicably and professionally, which can reassure all involved and lead to a satisfactory outcome.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if you encounter resistance during property showings and inspections?

1

2

3

4

5

6

7

1 Understand Concerns

2 Communicate Clearly

3 Offer Flexibility

4 Provide Incentives

5 Assert Authority

6 Seek Mediation

7 Here’s what else to consider

Property Management

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What do you do if you encounter resistance during property showings and inspections?

1

2

3

4

5

6

7

1 Understand Concerns

2 Communicate Clearly

3 Offer Flexibility

4 Provide Incentives

5 Assert Authority

6 Seek Mediation

7 Here’s what else to consider

Property Management

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