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What do you do if conflicts with physicians compromise patient care and safety?

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Working with physicians often requires a delicate balance between collaboration and advocacy, especially when patient care and safety are at stake. Conflicts may arise due to differences in opinions, communication styles, or decision-making processes. When such conflicts compromise patient care, it's crucial to address them promptly and effectively. This article will explore practical steps you can take to navigate these challenging situations, ensuring that patient safety remains the top priority.

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Paula Franckhauser

New position as Case Manager with Mercy Anderson and Mercy Clermont

1 Recognize Signs

Recognizing the early signs of conflict is crucial in preventing escalation that could compromise patient care. These signs might include frequent disagreements, lack of communication, or visible frustration. You should pay attention to any changes in behavior among staff that suggest tension, such as avoidance or reluctance to engage in discussions about patient care. Identifying these signals early on allows you to address the underlying issues before they affect the quality of care provided to patients.

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Elise Anna Harris

3xTriple Negative Breast Cancer Survivor, Advocate,Voices Of Black Women Ambassador , Know Your Lemons Educator,Pink Fund Ambassador.
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In my experience I would discuss what the problem is . Sit down and write out the solutions . Where Both parties can work together

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Paula Franckhauser

New position as Case Manager with Mercy Anderson and Mercy Clermont
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First, you have to identify the problem then you need to bring a solution to the table. This can never be a one-sided conversation or approach to patient care.

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2 Open Dialogue

Initiating an open dialogue is a pivotal step in resolving conflicts with physicians. Approach the conversation with respect and a willingness to understand the physician's perspective. It's important to communicate your concerns clearly and provide specific examples of how the conflict is impacting patient care. Encourage the physician to share their thoughts and listen actively. This collaborative approach can help build mutual understanding and pave the way for a resolution that prioritizes patient safety.

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Joseane Freitas physiotherapist

Head of physiotherapist in Kurdistan/Iraq | Specialized in Palliative Care and experience in neurological rehabilitation.
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To effectively communicate and resolve conflicts with physicians as a physiotherapist, follow these steps: 1. Initiate open dialogue with a positive and open mindset. 2. Express concerns about how the conflict impacts patient care. 3. Listen actively to the physician's perspective without interrupting. 4. Acknowledge differences in opinion or approach. 5. Seek common ground and emphasize the importance of working together for the best patient outcomes.

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Paula Franckhauser

New position as Case Manager with Mercy Anderson and Mercy Clermont
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I think open dialog is great, sitting down with him or her is essential to the everyday need of the patient. I relay my perspective on their patients and then ask how they would change that. We have to realize that they are seeing many patients in one day we are also dealing with a number ourselves but If there is not open dialogue with physician. Patient is the one that suffers.

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3 Seek Mediation

When direct communication does not resolve the conflict, seeking mediation can be an effective next step. A neutral third party, such as a mediator or a senior healthcare professional, can facilitate a discussion between the conflicting parties. Mediation aims to reach an agreement or a compromise while maintaining professional relationships. It's essential to enter mediation with an open mind and a commitment to finding a solution that ensures patient safety is not compromised.

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4 Implement Changes

Once a resolution has been reached, it's time to implement changes that will prevent future conflicts and safeguard patient care. This might involve revising protocols, enhancing communication channels, or providing additional training. It's important that all parties involved agree on the changes and understand their roles in upholding them. Consistent follow-up is necessary to ensure that the implemented changes are effective and that patient safety remains the foremost concern.

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5 Foster Teamwork

Fostering a culture of teamwork and mutual respect is key to preventing conflicts with physicians. Encourage collaboration by setting common goals for patient care and safety, and involve all members of the healthcare team in decision-making processes. Regular team-building activities can also strengthen relationships and improve communication. A strong team dynamic can help mitigate conflicts and create a supportive environment where everyone works together for the well-being of patients.

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Paula Franckhauser

New position as Case Manager with Mercy Anderson and Mercy Clermont
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In today’s medical field, teamwork is the only way anything is going to be accomplished. There are so many specialties so many opinions and that’s why Interdisciplinary rounds are so important. This is when the patient can actually have a good plan of care.

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6 Continuous Learning

Continuous learning and professional development are essential for effectively working with physicians and managing conflicts. Stay informed about best practices in conflict resolution and patient safety. Take advantage of training opportunities that focus on communication, negotiation, and collaborative problem-solving skills. By continuously improving your ability to handle conflicts, you can contribute to a safer and more harmonious healthcare setting where patient care is never compromised.

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Gerald Zincke

leading people and organisations to reliable management quality | learned to think bold and act reliable | I do accept network invitations only from people I have met in person | but feel free to follow me
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It is important for patients to consider that physicians are professionals just like any other. They make mistakes. And they cannot learn from mistakes, if they do not get to know about them. They try out alternatives. And they cannot learn from success, when they don‘t hear from us, when we are well again. As patients we all should be interested that our physician learns from us. So we should give feedback to every treatment we get.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if conflicts with physicians compromise patient care and safety?

1

2

3

4

5

6

7

1 Recognize Signs

2 Open Dialogue

3 Seek Mediation

4 Implement Changes

5 Foster Teamwork

6 Continuous Learning

7 Here’s what else to consider

Working with Physicians

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What do you do if conflicts with physicians compromise patient care and safety?

1

2

3

4

5

6

7

1 Recognize Signs

2 Open Dialogue

3 Seek Mediation

4 Implement Changes

5 Foster Teamwork

6 Continuous Learning

7 Here’s what else to consider

Working with Physicians

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