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What do you do if conflicts arise in non-profit program development and you need external mediation?

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Conflicts are an inevitable part of any collaborative effort, and non-profit program development is no exception. When you're faced with disagreements that seem insurmountable, seeking external mediation can be a wise decision. Mediators are neutral third parties trained to facilitate discussions and help conflicting parties reach a resolution. They can help clarify misunderstandings, explore underlying interests, and foster mutual respect. When selecting a mediator, look for someone with experience in non-profit issues and a track record of successful conflict resolution.

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Adrian Malcolm

1 Identify Issues

Before you seek external mediation, it's crucial to clearly identify the issues at hand. This involves understanding the nature of the conflict, the parties involved, and the impact it's having on your non-profit program. By pinpointing the specific problems and how they're affecting your program's development, you'll be better equipped to explain the situation to a mediator and set the stage for a productive resolution process.

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Renee Sophia Coulter

Credentialed Tax Professional
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First and foremost, we need to identify the stakeholders and subject matter area of the NFP program development that may (or may not) require external mediation . . . are we in-house or outside counsel? Do we serve on a community advisory board of some sort? How are we involved in the NFP program development? Have we cleared any and all conflicts of interest, both in fact and appearance? Next, we should establish a time line. Who said that we are jumping straight into external mediation? And why was that said? Can we use other internal resources first, such as collaborative legal approach? Can we try our hand at solving the issues internally, before we bring outside resources into the conflict? We need to define our objective here.

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2 Choose Mediator

Choosing the right mediator is critical to resolving conflicts in non-profit program development. You should look for a professional with a background in non-profit work and experience in conflict resolution. A good mediator will not take sides but will facilitate communication between parties to help find a mutually agreeable solution. Ensure that the mediator you select is someone all parties feel comfortable with, as trust is essential for effective mediation.

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Adrian Malcolm
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Have often referred to mediators for conflict resolution. I find it to be a very useful solution. Very cost effective and often resolves highly emotional files.

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3 Prepare for Mediation

Preparation is key to successful mediation. You need to gather all relevant information, documentation, and any evidence that might be pertinent to the conflict. This will help the mediator understand the context and specifics of the issue. Additionally, you should think about what outcomes would be acceptable to you and be ready to discuss these during the mediation process. Being prepared will make the mediation more efficient and increase the chances of a positive outcome.

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4 Engage in Process

Engaging in the mediation process means entering discussions with an open mind and a willingness to listen and compromise. During mediation sessions, you'll have the opportunity to express your perspective and hear from the other party. It's important to stay focused on finding a solution rather than winning an argument. The mediator will guide the conversation, helping to ensure that it remains constructive and on track toward resolution.

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5 Follow-Up Actions

After mediation, it's vital to follow up on the agreed-upon actions. This may involve drafting a formal agreement that outlines the responsibilities of each party and any steps that need to be taken to resolve the conflict. Following through on these actions is essential for maintaining the integrity of the mediation process and ensuring that the conflict does not re-emerge. It's also a good practice to schedule follow-up meetings to monitor progress and address any new issues that may arise.

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6 Evaluate Outcomes

Evaluating the outcomes of the mediation is an important step in non-profit program development. Reflect on whether the conflict has been resolved in a way that allows your program to move forward and how the process has impacted relationships between parties. Consider what lessons can be learned from the experience and how they can be applied in the future to prevent similar conflicts. Continuous evaluation and learning are key components of successful non-profit program development.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if conflicts arise in non-profit program development and you need external mediation?

1

2

3

4

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1 Identify Issues

2 Choose Mediator

3 Prepare for Mediation

4 Engage in Process

5 Follow-Up Actions

6 Evaluate Outcomes

7 Here’s what else to consider

Non-profit Program Development

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What do you do if conflicts arise in non-profit program development and you need external mediation?

1

2

3

4

5

6

7

1 Identify Issues

2 Choose Mediator

3 Prepare for Mediation

4 Engage in Process

5 Follow-Up Actions

6 Evaluate Outcomes

7 Here’s what else to consider

Non-profit Program Development

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