What do you do if conflicts arise during a startup board meeting?

Be a pace maker — When tensions start to climb, step in and change the tempo. A quick pause does wonders, it stops disagreements from escalating into major conflicts. If things heat up again, jump back in, both boldly and politely. This approach keeps the conversation on track and prevents deep divisions within your board (or team). It's not just about stopping arguments; it's about controlling the rhythm to encourage cooperation and understanding.

Thankfully I found a way to listen more than I speak. I like to gently remind others to so. I believe the newer established boards are going to be more focused on the talents each person brings, therefore more constructive and less conflict.

When selecting members for a board, it's typically comprised of nominations from founders and investors. Thus, it's inferred that these individuals are qualified and interested in the startup's development. When there are disagreements, their opinions need to be considered, and when conflicts arise, it should be viewed positively, as every majority is foolish. Evaluate conflicting points and understand if they're truly an issue or a specific improvement that somehow deviates from the investor's thesis. Be mindful of conflicts of interest, as ultimately, the responsibility falls on the entrepreneur.

To avoid conflicts arising during a startup board meeting? Frame a clear agenda before meeting. Invite silent observers in the Board meeting. Now Encourage active listening and mutual respect.

Facts, not feelings — When emotions run high, I like to remind everyone, "Let's stick to the facts." This can be a real wake-up call, almost like flipping a switch to reset the conversation. We enforce a strict no-personal-attacks rule and prioritize data- and fact-driven discussions. This not only cools down heated emotions but also keeps our decisions aligned with what’s best for the future of our biz.

Resolve and record — Post fiery board discussions, swiftly jot down what’s been decided and the next steps. It's more than just admin; it's making sure everyone acknowledges what was agreed, knows their tasks and deadlines. Whip out tools like Google Docs right in the meeting for updates everyone can see and agree on instantly. Before closing, get a quick verbal yes from everyone on the main points. Send those minutes out fast and get them signed off by each member. Keep these docs easy to grab and start every follow-on meeting by checking off what we nailed last time. It’s not just helpful; it prevents old fires from flaring up and keeps us all on track.

Use Cicero's rules at the outset for meetings: 1. Speak clearly 2. Speak easily- give others their turn 3. Do not interrupt 4. Be courteous 5. Deal seriously with serious matters, gracefully with lighter ones 6. Never lose your temper.

If tensions escalate, consider having executive session with the involved parties. Sometimes discussing issues outside the formal meeting setting can lead to better understanding and resolution.