What do you do if active listening isn't helping resolve conflicts?
Active listening is a key skill for effective communication and conflict resolution. It involves paying attention, paraphrasing, reflecting, and clarifying what the other person is saying, without interrupting, judging, or arguing. However, sometimes active listening alone is not enough to resolve conflicts, especially if the other person is not willing to cooperate, or if the issues are complex or emotional. In this article, you will learn some strategies to deal with situations where active listening is not helping, and how to move forward towards a positive outcome.
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Ricardo Chang| Strategic Business Manager | BDM | Sales & Commercial | B2B & B2C | Disruptive Innovator | Mentor
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Arthur Roy VillonesStrategy and Execution, Transition and Transformation, Agile Leadership
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Yasir BakareDriving Positive Change in Health & Beyond | Strategy Development | Communications Professional| McKinsey FP Alumni