What do you do if active listening isn't helping resolve conflicts?
Active listening is a cornerstone of effective communication, particularly when it comes to resolving conflicts. It involves fully concentrating, understanding, responding, and then remembering what is being said. However, sometimes, despite your best efforts at active listening, conflicts remain unresolved. This can be due to a variety of reasons, such as deeply entrenched beliefs, lack of trust, or simply because the conflict is too complex for such a straightforward approach. When you find yourself in such a situation, it's important to recognize that active listening is just one tool in a broader conflict resolution toolkit. Exploring alternative strategies could provide the breakthrough needed to move forward.