What are the different types of performance measurement systems for telecommunications billing?

1 Revenue assurance

Revenue assurance is the process of ensuring that all the revenue generated by the telecom services is correctly recorded, invoiced, and collected. It involves detecting and preventing any errors, frauds, or leaks that may occur in the billing cycle, such as undercharging, overcharging, unbilled services, or incorrect discounts. Revenue assurance systems use various tools and techniques, such as data analysis, auditing, reconciliation, and reporting, to monitor and verify the accuracy and completeness of the billing data. Revenue assurance systems can help you improve your corporate accounting by reducing revenue losses, increasing cash flow, and enhancing customer trust.

2 Cost management

Cost management is the process of controlling and optimizing the costs associated with the provision of telecom services, such as network infrastructure, equipment, maintenance, and personnel. It involves identifying and measuring the cost drivers, allocating and apportioning the costs to different services or customers, and implementing cost reduction or efficiency measures. Cost management systems use various methods and models, such as activity-based costing, standard costing, or marginal costing, to analyze and report the costs and profitability of the telecom services. Cost management systems can help you improve your corporate accounting by increasing cost visibility, improving cost allocation, and supporting decision making.

3 Quality of service

Quality of service (QoS) is the process of ensuring that the telecom services meet or exceed the expectations and requirements of the customers and the regulators. It involves defining and measuring the key performance indicators (KPIs), such as availability, reliability, speed, latency, or customer satisfaction, that reflect the quality and performance of the telecom services. QoS systems use various metrics and tools, such as service level agreements (SLAs), key quality indicators (KQIs), or customer feedback surveys, to monitor and report the QoS levels and identify any issues or gaps. QoS systems can help you improve your corporate accounting by enhancing customer loyalty, reducing churn, and complying with regulations.

4 Business intelligence

Business intelligence (BI) is the process of transforming the data generated by the telecom services into meaningful and actionable insights that can support strategic and tactical decisions. It involves collecting and integrating data from various sources, such as billing, network, customer, or market data, and applying various techniques, such as data mining, analytics, or visualization, to discover patterns, trends, or opportunities. BI systems use various platforms and applications, such as dashboards, reports, or scorecards, to present and communicate the insights to the relevant stakeholders. BI systems can help you improve your corporate accounting by enabling data-driven decisions, enhancing competitive advantage, and creating value.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?