What are the different roles in the opera reservation system?

1 Reservation Agent

A reservation agent is the person who handles the incoming calls or online requests from guests who want to book a room or service at a hotel. They use the opera reservation system to check the availability, rates, and policies of the hotel, and to create, modify, or cancel reservations. They also need to communicate clearly and courteously with the guests, answer their questions, and confirm their details. A reservation agent should have good customer service, communication, and computer skills, as well as knowledge of the hotel's products and services.

2 Front Desk Agent

A front desk agent is the person who welcomes the guests when they arrive at the hotel, and assists them with the check-in and check-out process. They use the opera reservation system to verify the reservations, assign rooms, collect payments, issue keys, and update guest profiles. They also need to provide information and assistance to the guests, handle their complaints and requests, and coordinate with other departments. A front desk agent should have excellent customer service, communication, and problem-solving skills, as well as attention to detail and accuracy.

3 Revenue Manager

A revenue manager is the person who monitors and analyzes the hotel's performance, demand, and competition, and adjusts the pricing and inventory strategies accordingly. They use the opera reservation system to access and interpret the data, reports, and forecasts of the hotel's occupancy, revenue, and market share. They also need to develop and implement revenue management policies and procedures, and communicate them to the relevant stakeholders. A revenue manager should have strong analytical, numerical, and strategic skills, as well as knowledge of the hotel's market and segments.

4 System Administrator

A system administrator is the person who maintains and troubleshoots the opera reservation system and its related hardware and software. They use the opera reservation system to configure and update the settings, parameters, and features of the system, and to ensure its security and reliability. They also need to provide technical support and training to the users, resolve any issues or errors, and backup and restore the data. A system administrator should have advanced computer, network, and database skills, as well as familiarity with the opera reservation system and its functionality.

5 Sales Manager

A sales manager is the person who oversees and drives the sales activities and revenue generation of the hotel. They use the opera reservation system to manage and track the sales leads, accounts, contracts, and bookings of the hotel's corporate, group, or individual clients. They also need to conduct market research and analysis, develop and execute sales plans and campaigns, and negotiate and close deals. A sales manager should have outstanding sales, marketing, and negotiation skills, as well as knowledge of the hotel's products and services.

6 Guest Relations Manager

A guest relations manager is the person who ensures that the guests have a positive and memorable experience at the hotel. They use the opera reservation system to identify and recognize the VIP, loyal, or special guests, and to personalize and enhance their stay. They also need to interact and build rapport with the guests, solicit and act on their feedback, and resolve any issues or complaints. A guest relations manager should have exceptional customer service, communication, and interpersonal skills, as well as a passion for hospitality.

7 Here’s what else to consider

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