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What decision-making models can help you build effective relationships with people from different cultures?

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As a supervisor, you need to make decisions that affect not only your own work, but also the performance and well-being of your team members. Sometimes, those team members come from different cultural backgrounds, which can influence their preferences, values, and expectations. How can you make decisions that respect and leverage the diversity of your team, while also achieving your goals and objectives? In this article, we will explore some decision-making models that can help you build effective relationships with people from different cultures.

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1 What is a decision-making model?

A decision-making model is a framework or process that guides you through the steps of making a decision. It helps you identify the problem, gather information, evaluate alternatives, choose the best option, and implement and monitor the results. There are many different decision-making models, each with its own advantages and disadvantages. Some are more rational and analytical, while others are more intuitive and creative. Some are more individualistic, while others are more collaborative and participatory.

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Sathish M.

Chief Information, Data and Digital Officer at Ally | Transformative Technology Leader | Building future of banking | CIO Hall of Fame Inductee | American Banker 2024 Innovator of the year
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Clarity on the problem being solved, for whom and by when is a simplistic yet effective way to get started on making decisions.

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Darwin Jebha

Vice President | Technology | Security at Thermon Inc. (NYSE: THR)
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What I've found helpful in an organization is Shared Decision-Making framework. In Individual circumstances or personal, what value it goes to give, is it necessary now or late, will it be possible and make a decision.

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Dr. Matthias Wochinz

Head of HR | Economist | LSE & INSEAD | Senior Advisor People Strategy & Sustainability | Board Member | Transformation & Integration | Talent & Leadership Development
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First, I think it is important to show interest and compassion for your stakeholder and his/her cultural background as people from e.g. Netherlands, Italy, USA, Latin America, Middle East or Far East are culturally coded in a very different way. This helps understand direct and indirect communication etc. "The Culture Map" by Erin Meyer provides great insides. I have experienced that outlining the target, priorities and what needs to be done combined with open questions to gather feedback, concerns and suggestions and honest interest in the other persons personality, background and interests help develop effective relationship. Uniting people around common goals, values and sharing passion and gratitude helps, too.

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2 Why do you need a decision-making model for cross-cultural situations?

When you work with people from different cultures, you may encounter different perspectives, assumptions, and norms that affect how they approach decision-making. For example, some cultures may value consensus and harmony, while others may value debate and dissent. Some cultures may prefer a direct and explicit communication style, while others may prefer an indirect and implicit one. Some cultures may focus on the short-term and immediate results, while others may focus on the long-term and strategic implications. These differences can lead to misunderstandings, conflicts, and inefficiencies if they are not addressed properly. A decision-making model can help you avoid or overcome these challenges by providing a clear and consistent structure that respects and accommodates the diversity of your team.

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Sathish M.

Chief Information, Data and Digital Officer at Ally | Transformative Technology Leader | Building future of banking | CIO Hall of Fame Inductee | American Banker 2024 Innovator of the year
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What I have found immensely helpful is to drive a culture of inclusion - this ensures participants of all personality types regardless of experience, demographics, back ground are in an environment encouraging them to participate. Sometimes forcing such participation helps! The outcomes are pretty remarkable in how everyone benefits!

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3 What are some decision-making models for cross-cultural situations?

When making decisions in cross-cultural situations, there is no one-size-fits-all model that applies. The model chosen should be tailored to the context, goals, and stakeholders. Examples of decision-making models developed or adapted for cross-cultural situations include the Vroom-Yetton-Jago model, the Cultural Orientations Approach (COA) model, and the Intercultural Development Inventory (IDI) model. The Vroom-Yetton-Jago model helps determine the appropriate level of involvement in the decision-making process based on factors such as importance, urgency, complexity, and impact. The COA model assists in understanding and adapting to cultural preferences and orientations, while the IDI model assesses and develops intercultural competence. Each of these models provide a framework to bridge gaps or conflicts that may arise in the decision-making process and create an inclusive and effective environment.

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Sathish M.

Chief Information, Data and Digital Officer at Ally | Transformative Technology Leader | Building future of banking | CIO Hall of Fame Inductee | American Banker 2024 Innovator of the year
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Pre-existing frameworks serve as great guidelines. Empathetic approach, active listening and viewing from others perspectives are some simple ways to amplify these frameworks

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4 How can you apply a decision-making model for cross-cultural situations?

When applying a decision-making model for cross-cultural situations, it is important to define the problem or goal that requires a decision and clarify criteria and constraints that affect it. You should also identify and involve relevant stakeholders and communicate the purpose, process, and expectations of the decision-making process. Then, you must choose a model that best fits your situation and be flexible to the needs and preferences of team members. Additionally, you should collect and analyze information and data that support the decision-making process, being aware of potential biases or assumptions that may influence your judgment. Generating and evaluating alternatives while seeking feedback from team members is also necessary. Finally, select and implement the best option while communicating the rationale and implications of the decision. Monitor and evaluate outcomes and impacts of the decision, making adjustments or improvements as needed.

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5 What are the benefits of using a decision-making model for cross-cultural situations?

Using a decision-making model for cross-cultural situations can bring you many benefits, such as improving the quality and effectiveness of decisions, enhancing relationships and trust among team members, increasing commitment and satisfaction, fostering learning and development , and building intercultural competence and leadership. This is achieved by ensuring all relevant factors are considered, valuing contributions, creating a transparent process, engaging team members in the process, exposing them to different ways of thinking, providing feedback and guidance, expanding awareness of different cultures, and adapting behavior and communication.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What decision-making models can help you build effective relationships with people from different cultures?

1

2

3

4

5

6

1 What is a decision-making model?

2 Why do you need a decision-making model for cross-cultural situations?

3 What are some decision-making models for cross-cultural situations?

4 How can you apply a decision-making model for cross-cultural situations?

5 What are the benefits of using a decision-making model for cross-cultural situations?

6 Here’s what else to consider

Supervisory Skills

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What decision-making models can help you build effective relationships with people from different cultures?

1

2

3

4

5

6

1 What is a decision-making model?

2 Why do you need a decision-making model for cross-cultural situations?

3 What are some decision-making models for cross-cultural situations?

4 How can you apply a decision-making model for cross-cultural situations?

5 What are the benefits of using a decision-making model for cross-cultural situations?

6 Here’s what else to consider

Supervisory Skills

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