What data do you use to improve FM performance?

1 FM performance indicators

One of the first steps to improving your FM performance is to define and measure your key performance indicators (KPIs). KPIs are quantifiable metrics that reflect your FM goals and objectives, such as service quality, customer satisfaction, operational efficiency, environmental impact, and financial performance. By tracking and benchmarking your KPIs, you can identify your strengths and weaknesses, set realistic targets, and monitor your progress and results.

2 FM benchmarking data

Another way to use data to improve your FM performance is to compare your KPIs with those of other similar organizations or industry standards. This is called FM benchmarking, and it can help you assess your competitive position, identify best practices, and discover opportunities for improvement. You can use various sources of benchmarking data, such as industry reports, surveys, databases, or peer networks, to gain insights and learn from others' experiences.

3 FM feedback data

A third type of data that you can use to improve your FM performance is feedback from your internal and external stakeholders, such as employees, customers, suppliers, and regulators. Feedback data can help you understand the needs, expectations, and perceptions of your FM services, as well as the impact and value that you create for them. You can collect feedback data through various methods, such as surveys, interviews, focus groups, reviews, or complaints, and use it to improve your service quality, customer satisfaction, and loyalty.

4 FM sensor data

A fourth type of data that you can use to improve your FM performance is sensor data from your physical assets and facilities, such as buildings, equipment, systems, and devices. Sensor data can help you monitor and optimize the performance, condition, and utilization of your FM resources, as well as detect and prevent issues, failures, and risks. You can use technologies such as Internet of Things (IoT), smart meters, cameras, or RFID tags to collect and transmit sensor data in real time.

5 FM analytics data

A fifth type of data that you can use to improve your FM performance is analytics data from your FM software and systems, such as computer-aided facility management (CAFM), integrated workplace management system (IWMS), or building information modeling (BIM). Analytics data can help you integrate, visualize, and interpret the data from various sources and generate actionable insights and recommendations for your FM decisions and actions. You can use tools such as dashboards, reports, or artificial intelligence (AI) to perform analytics and enhance your FM intelligence.

6 FM improvement data

A sixth type of data that you can use to improve your FM performance is improvement data from your FM projects and initiatives, such as process improvement, innovation, or change management. Improvement data can help you evaluate the effectiveness, efficiency, and impact of your FM improvements, as well as identify the lessons learned, best practices, and success factors. You can collect and analyze improvement data through methods such as audits, reviews, or case studies, and use it to continuously improve your FM performance and value.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?