What communication techniques can you use to keep your team informed and engaged?

1 Choose the right channels

Different communication channels have different advantages and disadvantages. For example, email is good for formal and detailed messages, but it can also be slow and impersonal. Phone calls are good for quick and urgent matters, but they can also be disruptive and hard to record. Video calls are good for visual and interactive discussions, but they can also be affected by technical issues and bandwidth limitations. Chat apps are good for informal and instant communication, but they can also be distracting and overwhelming. You should choose the right channels for your team based on the purpose, urgency, and tone of your communication. You should also balance the use of synchronous and asynchronous channels, depending on your team's availability and preferences.

2 Set clear expectations

One of the main sources of confusion and frustration in team communication is the lack of clear expectations. You should set clear expectations for your team on what, when, how, and why you communicate. For example, you should define the goals and objectives of your communication, the frequency and timing of your updates, the format and style of your messages, and the feedback and response mechanisms. You should also communicate the expectations to your team and get their input and agreement. By setting clear expectations, you can avoid misunderstandings, delays, and conflicts in your communication.

4 Show empathy and appreciation

Communication is not only about exchanging information, but also about building relationships. You should show empathy and appreciation in your communication, especially when dealing with sensitive or challenging issues. You should listen actively and attentively to your team members, and acknowledge their feelings and perspectives. You should also express gratitude and recognition for their contributions and achievements, and celebrate their successes and milestones. You should also use positive and constructive feedback, and avoid criticism or blame. By showing empathy and appreciation, you can enhance your communication rapport and trust.

5 Encourage participation and collaboration

Communication is also a two-way process, and you should encourage participation and collaboration in your communication. You should invite your team members to share their ideas, opinions, questions, and concerns, and create a safe and open space for them to do so. You should also value their input and feedback, and incorporate them into your communication decisions and actions. You should also promote teamwork and cooperation in your communication, and facilitate the exchange of information and resources among your team members. You should also use communication tools and platforms that enable collaboration, such as shared documents, calendars, and boards. By encouraging participation and collaboration, you can foster your communication engagement and innovation.