What coaching assessment tools can you use to measure conflict resolution skills?

1 The Thomas-Kilmann Conflict Mode Instrument

The Thomas-Kilmann Conflict Mode Instrument (TKI) is a widely used self-report questionnaire that measures how people respond to conflict situations along two dimensions: assertiveness and cooperativeness. The TKI identifies five conflict modes: competing, collaborating, compromising, avoiding, and accommodating. Each mode has its strengths and limitations depending on the context and the desired outcome. By using the TKI, you can help your clients understand their preferred conflict mode, how it affects their interactions with others, and how they can adapt their style to different situations.

2 The Conflict Dynamics Profile

The Conflict Dynamics Profile (CDP) is another self-report questionnaire that assesses how people behave before, during, and after conflict. The CDP measures nine constructive behaviors, such as perspective taking, creating solutions, and expressing emotions, and seven destructive behaviors, such as winning at all costs, avoiding, and displaying anger. The CDP also evaluates how often people experience conflict, how they perceive the impact of conflict, and how they cope with stress. By using the CDP, you can help your clients identify their strengths and weaknesses in dealing with conflict, and develop action plans to improve their conflict resolution skills.

3 The Conflict Resolution Style Inventory

The Conflict Resolution Style Inventory (CRSI) is a situational judgment test that presents realistic scenarios of workplace conflict and asks respondents to choose the best and worst responses from a list of options. The CRSI measures four conflict resolution styles: integrating, obliging, dominating, and avoiding. Each style reflects a different combination of concern for self and concern for others. By using the CRSI, you can help your clients evaluate their situational awareness, decision making, and communication skills in resolving conflict, and provide feedback and suggestions for improvement.

4 The Conflict Management Skills Assessment

The Conflict Management Skills Assessment (CMSA) is a behavioral observation tool that allows you to rate your clients' performance in a simulated or real conflict situation. The CMSA measures six core skills: active listening, assertiveness, empathy, problem solving, negotiation, and collaboration. Each skill is rated on a four-point scale from poor to excellent. By using the CMSA, you can help your clients practice their conflict resolution skills in a safe and supportive environment, and give them specific and constructive feedback on their strengths and areas for development.