What are the best ways to use brand research for effective messaging?

Your customers will give you most of the words for your messaging. If you have a deep understanding of your customers and your customer journey, your customers' actual words are likely the foundation for your messaging. They may even give you the exact words you need. But you have to make sure you are talking to the right people, know what to listen for, and know how and where to apply them.

You can start creating messages that speak directly to your customers. For example, if you know your customers really like eco-friendly products, you can mention that in your messages. You also need to make sure your messages sound like your brand. Just like people have their own personalities, brands do too. So, your messages should match what your brand is like. It's also important to think about what makes your brand different from others. This is called your "unique selling point." Your messages should talk about why your brand is better or different in a way that matters to your customers. Keep your messages consistent across all the places where people see your brand, like your website, social media, and ads.

Here are some key steps to understand your audience in brand research: Define your target audience Conduct market research Analyze competitor strategies Create buyer personas Craft a brand positioning statement Test and refine your messaging By understanding your audience in brand research, you can create messaging that speaks directly to their needs, desires, and aspirations. This will help you build a strong brand identity, establish emotional connections, and drive engagement and loyalty among your target audience.

This can be done well by understanding the demographics and behavioral patterns of the TG and by mapping the customer journey i.e. prospective touch points, pain points and hence, possible solutions to know the consumer in and out.

Using Jobs to be Done or JTBD is often overlooked by marketers. Although used more by product and CX teams, it is an extremely useful method. People make decisions to hire your product in a given circumstance to make a progress, and there are functional, emotional and social needs they seek to fulfill. In depth interviews unlock often overseen insights.

Avoid using generic or vague language that doesn't clearly communicate what sets your product or service apart. Your value proposition should be specific and easy to understand. Also, before finalizing your value proposition, test it with a small group of potential customers to see how they respond. Use their feedback to make improvements.

Value proposition should be easy, crisp and most importantly, relatable. If I can't relate with what the brand aims to provide me, I can't associate with it. It should feel homely and compelling as if it's a loved one talking to you, solving our problems.

Our value proposition in brand research for effective messaging is to provide comprehensive insights and analysis that help businesses understand their target audience, competition, and market trends. We offer a range of research methodologies, including surveys, focus groups, and data analysis, to gather relevant data and uncover valuable insights. By leveraging our expertise in brand research, we help businesses develop compelling and impactful messaging strategies that resonate with their target customers. Our research-driven approach ensures that businesses can effectively communicate their unique value proposition, differentiate themselves from competitors, and build strong brand awareness and loyalty.

Value preposition has to be more than just solving the problem, customer has purchased your brand for ! It’s beyond what he/she has agreed to pay for ! Eg- Toothpaste but natural and sugar free ! Nike shoes comes with running community benefits ??♀? and the pride of wearing the shoe- that’s a true value preposition for the brand

Determine your brand's unique value proposition - are you about convenience, quicker delivery, authentic taste, best ingredients etc. Craft messages that highlight how different your brand is from the competition, and maintain its consistency across every medium.

Define your brand personality and speak to your audience the voice and tone stemming from that personality. It involves humanizing the brand to make it relatable. How you want your brand to be represented and perceived? How do you want your audience to interact with the brand? What is your personality trait - sincere, serious , elite, wild, bold, risk-taker, elegant, suave and more. Shape on the brand personality the brand's voice, messaging

Dove, a well-known personal care brand, has effectively used brand research for messaging. They discovered that their target audience, particularly women, often felt overwhelmed by unrealistic beauty standards perpetuated by the media. Dove's "Real Beauty" campaign was born from this research. They celebrated diversity and real women's bodies, challenging traditional beauty ideals. The messaging promotes self-confidence and self-acceptance. Through this campaign, Dove's messaging aligns with their audience's desire for authenticity and empowerment. It has garnered widespread attention and positively impacted their brand perception and customer loyalty.

1. Identify the target audience 2. Utilize multiple channels 3. Tailor messaging for each channel 4. Conduct surveys and interviews 5. Analyze data and feedback 6. Test and iterate 7. Monitor and measure results By following these steps, you can optimize your channels and formats in brand research for effective messaging, ensuring that your messages reach the right audience through the most suitable channels and formats.

Again very simple, when you have observed well how the customers in your category purchase, Qs they ask, research they do before purchasing, comparisons they make,( mainly in expensive categories)- be present at all the possible touch points ! Be where your customers are searching. Also remember ‘nobody likes to be sold’, so give them some useful content aiding their research, free white paper comparing multiple brands and they would love you for same

In order to achieve optimal results, it is highly recommended to conduct thorough research on TG's preferred channels and algorithms. By analyzing the channels and algorithms that TG is most active on, one can gain valuable insights into their behavior and preferred methods of communication. This information can then be used to tailor marketing and outreach efforts to be more effective, ultimately leading to greater success in engaging with TG and achieving desired outcomes.

At P&G we continuously test our claims and messages via standardized tests among consumers. Big FMCG companies cannot afford to do a lot of a/b testing since marketing collateral creation often needs to be done in bulk and follows strict timelines. Also, there is the need to adhere to legal compliance check with every form of claim. Hence the best way to test multiple messages is via tests run at specific intervals of time.

Run A/B testing to see which message works better and knits the audience better. It is always good to test beforehand with ample choices to come out with the best possible statement. And that should be made after taking multiple perspectives into account from people coming from different walks of life. This makes sure that once it goes out in public, there is only love for the brand

A brand's messaging strategy can be separated into internal and external categories. Internal messaging guides corporate communication among employees, teams, and top decision-makers.? At the same time, your story needs to stand out from your competitors. It needs to show WHY customers should choose you for your solutions to their problems. You want people who aren't clients or workers to hear this message. However, you should also include it in your internal communication as a best practice. Only if the two are in harmony will the whole brand message work.

Research gives us the ability to engage with audiences on their own terms. It's petty simple: They tell us how they want to interact and we honor that preference. Doing so successfully has given our clients the ability to transform a customer into a brand ambassador. The target goes beyond becoming a loyal customer to one that recruits other customers for you.