Conflicts between software engineers and QA testers are inevitable, but they can also be harmful to the quality and delivery of software projects. How can you prevent or resolve these conflicts in a constructive and collaborative way? Here are some best practices to follow.
The first step to avoid or reduce conflicts is to understand the roles and goals of each team. Software engineers are responsible for designing, developing, and debugging the software, while QA testers are responsible for verifying, validating, and reporting the software quality. Both teams share the common goal of delivering a high-quality software product that meets the customer's needs and expectations. However, they may have different perspectives, priorities, and processes to achieve that goal. Therefore, it is important to respect and appreciate each other's contributions, communicate clearly and frequently, and align on the project scope, requirements, and standards.
Fix attitudes. QA can't do what dev can BUT dev can't do what QA can do. We're not pointing out "mistakes" just conflicts. QA: IF Bug Status = WNF ALSO = CNR, NMI, "Works on my machine" ACTION = Let it go # We did our part. Clear up any confusion, if any then let it go. you entered the bug, reported, commented, reproduced it, it's still open, LET IT GO! This is where the whole relationship sours and for what? Bug count, pride, what? the process after a bug is entered differs at every company but for QA our part is always the same. Find bug, enter ticket, support the ticket (screenshots, etc) then support the process. Last part is crucial. If you want to be supported in the process, you have to support the process.
Resolving conflicts between software engineers and QA testers requires effective communication, collaboration, and a focus on the shared goal of delivering high-quality software. Following are some ways through which I resolve conflicts: - Establish clear expectations. - Encourage open communication. - Promote collaboration. - Define processes and workflows. - Provide training and education. - Encourage empathy and respect. - Address issues promptly. - Celebrate successes together. - Seek mediation if necessary. - Continuous improvement.
It is very common that conflicts will arise between QA and Developers, but in my opinion, "Trust" is the only key to success in these conflicts. As a QA, if your developer trusts your findings, he or she will encourage you and fully participate in resolving the issue, without making the argument that "it is working on my machine." :P
Conflict between software engineers and QA testers can be resolved by setting clear communication channels, defining roles, and focusing on shared goals. Regular meetings and open dialogue can help to address any misunderstandings or issues that may arise. Additionally, providing training on both development and testing methodologies can help foster mutual respect and understanding. Emphasizing collaboration and teamwork can also promote a positive working relationship between the two groups.
Understanding when collaboration thrives and when it falters is key. Well-crafted stories and clear roles ease conflicts. Communication is vital; discussing bugs with developers before reporting fosters understanding. Toxic environments often stem from overburdened developers and inadequate testing time. 200 bugs in a sprint? Sadly common. Bad management exacerbates burnout, leading to confrontation or departure. Responsibility lies with management; neglecting resources and time undermines the development process.
The second step to prevent or resolve conflicts is to establish a feedback loop between the software engineers and QA testers. Feedback is essential for improving the software quality and performance, as well as for identifying and fixing bugs, errors, and defects. However, feedback can also be a source of conflict if it is not delivered or received in a constructive and respectful way. Therefore, it is important to follow some feedback etiquette such as giving feedback as soon as possible, being specific, objective, and factual, using positive and negative feedback in a balanced way, using the
tag to highlight the code snippets, screenshots, or logs that illustrate the feedback, avoiding blaming or criticizing the person but focusing on the issue and solution, asking for clarification or explanation if needed, and thanking the person for their feedback. Expressing your willingness to cooperate and improve is also important in order to ensure that feedback is delivered in a constructive manner.
###### Implement a conflict resolution process
The third step to prevent or resolve conflicts is to implement a conflict resolution process that can help the software engineers and QA testers address and resolve any disagreements or disputes that may arise during the software development and testing phases. This process should start by identifying the source and nature of the conflict, clarifying the facts and opinions involved. Then, each party should listen to the other's viewpoint and acknowledge their feelings and emotions. It is important to focus on the common interests and goals, avoiding personal attacks or judgments. After that, generate and evaluate possible solutions, weighing the pros and cons of each option. Finally, negotiate and agree on a mutually acceptable solution, documenting the action plan and responsibilities. The process should also include follow up to monitor the implementation and outcome of the solution, providing feedback and support.
###### Foster a collaborative culture
The fourth step to prevent or resolve conflicts is to foster a collaborative culture that can enhance the relationship and trust between the software engineers and QA testers. To do this, you should create a shared vision and mission for the software project, with defined roles and expectations for each team. Furthermore, offering opportunities for cross-functional learning and knowledge sharing, such as workshops, seminars, or mentoring programs can be beneficial. Encouraging teamwork and cooperation through pair programming, code reviews, or joint testing sessions is also important. Additionally, recognizing and rewarding the achievements and efforts of each team, as well as celebrating milestones and successes of the software project can help build a collaborative culture. Moreover, soliciting feedback from each team and involving them in decision-making processes is essential. Finally, organizing social activities such as games, quizzes, or parties can help break the ice and build rapport.
###### Seek external help
The fifth step to prevent or resolve conflicts is to seek external help if the internal methods are not effective or sufficient. External help can come from a variety of sources, such as a mediator to facilitate communication and negotiation between software engineers and QA testers, a coach to provide guidance and advice, a trainer to deliver training and education, and a consultant to offer expertise and insights. All of these sources can help the software engineers and QA testers reach a fair and satisfactory solution, develop their skills and competencies, learn new tools and techniques, and improve their processes and practices.
###### Review and improve
The sixth step to prevent or resolve conflicts is to review and improve the conflict management and resolution strategies and outcomes. This can help software engineers and QA testers assess the effectiveness and efficiency of the conflict resolution process, as well as evaluate the impact and results of the solution. Additionally, it can provide valuable feedback to learn from, identify best practices, and implement changes for improvement. Finally, it can also be used to monitor the progress and outcomes of the software project.
######Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
Conflicts can arise in any team, but by promoting understanding, clear communication, and collaboration, you can work towards resolving conflicts and creating a more harmonious and productive work environment. Consider these: 1. Establishing clear processes and expectations by clearly defining the processes, workflows, and expectations for both software engineers and QA testers. This includes establishing guidelines for bug reporting, test case creation, and communication channels. 2. Encourage Open and Respectful Communication 3. Collaborate on Test Planning and Execution. 4. Encouraging a culture of continuous improvement where both software engineers and QA testers can provide feedback and suggest process enhancements.
Change the pattern from I develop, you test, to an inclusive feedback loop with smaller iterations. Smaller iterations means tighter feedback loops which means that your team catch’s and fixes defects faster. This leads to a better product overall. Also look at introducing exercises to increase understanding and accountability within the team. Retros are great for this.
Demonstrate the willingness to help each other is also important. What we did in our team: 1. Testers can review the requirements as early as possible then list the expectations/scopes (or even out of scope) that might not be clearly described in the story. By doing so, it will be easier for software engineers to do their tasks. 2. In a time pressure situation when testers will still have things to do even after the software engineer completed their task, giving the necessary time to complete their task without adding unnecessary pressure might help in building a respectful relationship. 3. Software engineers can prioritize 'peer code review', so testers can run their test earlier and prevent several tasks available at the same time.