What are the best ways to keep your QA team up-to-date on ticket status?

Jira provides a good flow of different status that a ticket can be in. To get started: -have a team meeting and identify what are the different stages that a ticket can move it, align them with your team requirements. - add priorities to each ticket - have regular meetings with your QA team and identify the bottlenecks

Using a ticketing system effectively is crucial for keeping your QA team up-to-date on status. Provide detailed and clear descriptions for each ticket. Include information such as the issue, steps to reproduce, expected behavior, and any relevant attachments. This helps QA team members understand the context and work efficiently. Categorize tickets appropriately to make it easy for the QA team to filter and focus on specific types of issues. Prioritize tickets based on their severity and impact on the project. Assigned Ownership: Assign each ticket to a specific team member responsible for its resolution. Clearly defined ownership helps in accountability, and team members know who to approach for updates or clarifications.

We utilize our internal system of ITSM and/or Jira for tickets and then transfer to ADO (user stories) for troubleshooting and fixing.

Utilize issue tracking tools like Jira or Trello, conduct regular stand-up meetings for quick updates, visualize workflows with Kanban or Scrum boards, and configure automated notifications for changes. Share periodic status reports, use collaboration channels like Slack, integrate communication tools with the issue tracking system, establish clear processes for updates, and emphasize communication during onboarding. Additionally, maintain a centralized information hub for quick reference. These strategies ensure consistent and clear communication, fostering collaboration and transparency within the QA team.

Ticketing systems such as Jira are essential to hold others accountable and to use data analysis for continuous improvement reasons. It's important to have SOPs and a RASIC implemented, along with a dashboard in your ticketing system to chart and inform every stakeholder involved of the status of the issue and the interdependencies involved.

Following a ticket lifecycle means tracking and managing the progress of a ticket from its creation to its resolution. This typically involves monitoring the status of the ticket, assigning it to the appropriate person or team, tracking updates and changes, and ensuring that it is resolved in a timely manner. This process helps to ensure that all customer inquiries or issues are addressed efficiently and effectively.

Various ticket status: Creation: Tickets are generated for issues, features, or tasks. Assignment: Tickets are assigned to team members. Analysis and Prioritization: The assigned member assesses and prioritizes the ticket. Testing and Validation: QA engineers test and validate the issue or feature. Status Updates: Regular updates are provided on the ticket's progress. Communication: Ongoing communication occurs between team members. Resolution: Issues are fixed, features are implemented, or tasks are completed. Verification: QA verifies the resolution. Closure: Successfully verified tickets are closed. Documentation: Detailed documentation is updated throughout.

To keep the QA team updated on ticket status, implement a ticket lifecycle system. For example: 1. Tickets are labeled as "New" and added to the QA team's backlog. 2. When a ticket is being worked on, it is marked as "In Progress." 3. Once testing is complete, it is labeled as "Needs Review" for peer evaluation. 4. During review, it is in the "Review in Progress" status. 5. The ticket is either "Approved" or "Rejected" after the review. This system ensures clear communication and visibility into the progress of each ticket.

The life cycle of a defect or the workflow it will follow is extremely important for the development and testing team. The workflow stages must be created according to the needs of the project and must be as simple as possible to understand, as well as having as few stages as possible, in order to make this process simple and quick.

Nos dias de Hoje o uso de tickets estar se tornando uma coisa normal no cotidiano de grandes empresas, pois com isso conseguimos mandar nossos processo,e qualidade extremamente corretos dentre os padr?es conforme somos orientados,e assim garantindo a satisfa??o do cliente.

Implementing a ticket naming convention means establishing a standard way of naming tickets or issues within a system or project. This convention helps to organize and identify tickets more easily, making it simpler for team members to understand and prioritize tasks.

By implementing standard nomenclature and filling in fields when opening a ticket/bug, we provide clarity in understanding the problem for the entire team. An example that can be used in the bug title is: PRECONDITION + ACTION TAKEN + ACTUAL RESULT. Additionally, some standard fields that can be used in the body of the ticket are: Description, expected result, actual result, attachments, priority and system version. These are just minimal examples of patterns that can be used. In practice, the best solution is the one that best meets the needs of the team and the project.

Ticket naming conventions seems redundant because most of the current tools allow ticket types according to your project’s needs (defects/improvements/tasks and so on) I’d advise instead branching naming conventions because this will increase the quality of the branches/PRs submitted for review and merge. In addition for better branch/code organization

It's quite common to get to that stage while using a ticketing system where your tickets cannot be visually identified - tickets all look alike. This is where the use of tags and labels comes in. Applying tags and labels will help the team get more context on the effort they are expending. Good ticketing software allows you to digest and process information via the context you have provided by filtering and sorting.

"Use tags and labels" refers to the practice of adding descriptive keywords or categories to items, such as files, documents, or products, to make them easier to organize, search, and identify. This can help users quickly find what they are looking for and keep things well-organized.

Using tags and lables can save time to hunting all related tickets . Using tags all related tickets or any related documemts can seen at one page. Jira , confluence such application can help here to show exact data if we use tags and lables.

QA team is doing the critical task by removing or reporting the bugs in the system. The team may raise a number of issues and bugs. I feel the best way to update entire team by doing a meeting sharing the updates in the system, this will help entire team in sync and follow-ups.

Defect/Tickets Status Calls, Troubleshooting and Triage Calls are critical, as they enable all stakeholders to align on the history and future of the ticket, in terms of what is not working, wat is the expected behavior, how it meets the end user requirement, or if it doesn't meet that at all! Different teams may have diff perspective and understanding, and if this is not sorted out in time - it may lead to delays in fixing and closure of these Tickets, leading to other Escalations. Even though these may be as brief as for 15mins, but it's imp to make sure that regular progress is being made, and frequent updates shared with all relevant stakeholders.

One thing that I've found to be not only helpful but improve efficiency with the QA team are weekly check-ins. This will ensure that any challenges being experienced are discussed and alternative solutions are provided. Additionally, it allows for team members to interact and provide healthy feedback.

A team meeting is intéressant to give an overview of all cases on going, share and take decision, harmonize the practises and answers to the differents tickets. Specific meeting is a way to dedicate time especially to that and not alone.

I suggest clear communication and daily meetings: I encourage open and clear communication among team members. Ensure that they are comfortable with regularly updating and sharing information regarding their progress.

As a QA professional, I emphasize leveraging tags and labels for contextual information, allowing the team to filter and prioritize tickets effectively. Dashboards and reports are crucial visual tools providing real-time metrics and trends, enhancing the team's understanding of ticket performance. This strategic combination ensures efficient communication within the QA team, facilitating quick decision-making and proactive issue resolution. Embracing these practices optimizes workflow and fosters a dynamic and informed QA environment.

The best way to keep the QA team informed without any people dependency is to have the ketric and dashboards updated with all priorities and sla’s in the system.

Using dashboards and reports refers to the use of visual tools and summaries to analyze and present data. Dashboards provide a quick overview of key metrics and indicators, while reports offer more detailed insights and analysis. By utilizing these tools, businesses can make data-driven decisions and track performance more effectively.

Keep the QA team updated by using project management tools, automated notifications, and visual boards. Conduct brief daily stand-ups and utilize labels for categorization. Create custom dashboards and integrate communication tools. Ensure team members are trained, and establish regular feedback loops for continuous improvement.

Communication... communication... communication Keep communicating the required updates with everyone in the team. Effective Communication is the key to the success of any product/ team/ company / service.

Well, I believe that this is something that can be achieved in various ways. While the 6 options listed above work pretty well, it all boils down to the structure and culture of the team. I would: 1. Implement an integrated ticket management system that is linked to the test suite and the project management. I recommend Jira and TestRail 2. Make use of Slack notifications in case the team is responsive on Slack. this acts as a complement to the ticketing system. 3. A scheduled meeting such as a standup helps remove any ambiguity in the communication

Using combined approch of tickets, dashboards, tags and regular meetings would be the best option to keep al the team up todate and get the challenges in clear manners to address and overcome all

Regular Stand-Up Meetings: Conduct daily stand-up meetings where team members share updates on their work, including the status of tickets. This allows everyone to stay informed about progress and potential roadblocks. Tagging and Labeling: Use tags or labels within your project management tool to categorize and filter tickets based on their status. This makes it easy for QA team members to focus on specific subsets of work. Regular Review Meetings: Schedule regular review meetings where the QA team can discuss the status of tickets, address challenges, and collaborate on problem-solving. Documented Processes: Maintain clear and well-documented processes for updating ticket status.