登录查看更多内容

What are the best ways to improve your listening skills at work?

由人工智能和领英社区提供技术支持

Listening is one of the most important skills in business communication, but it is often overlooked or taken for granted. Effective listening can improve your relationships, productivity, and performance at work, as well as prevent misunderstandings, conflicts, and errors. However, listening is not just a passive or automatic process. It requires attention, concentration, and practice. In this article, you will learn some of the best ways to improve your listening skills at work and become a better communicator.

此文章中的业界达人

由社区从 5 条内容中精选。了解更多

Dr. Prasanth Nair

Ph.D. in Management ? Agile & Strategic HR Leader ? Global Talent Acquisition ? Performance & Retention Management ? HR…
Cristiane Vieira

Gerente Comunica??o institucional | Relacionamento Corporativo

1 Identify your barriers

The first step to improving your listening skills is to identify and overcome the barriers that prevent you from listening well. Some common barriers are distractions, biases, assumptions, emotions, and interruptions. To overcome these barriers, you need to be aware of them and make a conscious effort to minimize or eliminate them. For example, you can reduce distractions by choosing a quiet and comfortable place to listen, turn off your phone or notifications, and focus on the speaker. You can also challenge your biases and assumptions by being open-minded and curious, and avoid jumping to conclusions or judgments. Additionally, you can manage your emotions by staying calm and respectful, and avoid reacting impulsively or defensively. Finally, you can avoid interruptions by waiting for your turn to speak, asking for clarification or permission, and acknowledging the speaker's points.

添加您的观点

Dr. Prasanth Nair

Ph.D. in Management ? Agile & Strategic HR Leader ? Global Talent Acquisition ? Performance & Retention Management ? HR Transformation ? Training & Development
举报内容
It is important to be aware of the tendency to multitask when listening, which might cause your concentration and comprehension to suffer. It is important to be conscious of any preconceived notions or biases that may impair your understanding of what is being communicated. You should be aware of the subjects that cause you to feel strong emotions since they can make it difficult for you to listen objectively.

已翻译

赞

2 Use active listening techniques

The second step to improving your listening skills is to use active listening techniques that demonstrate your interest, understanding, and engagement with the speaker. Inquiring with open-ended questions that invite the speaker to elaborate on their ideas, opinions, or feelings is an effective technique. Paraphrasing or summarizing what the speaker said to check your comprehension and show that you are paying attention is also useful. Reflecting or mirroring the speaker's emotions or tone to show empathy and rapport can be beneficial. Additionally, providing feedback or comments that acknowledge, appreciate, or support the speaker's message or perspective can be helpful. Finally, using non-verbal cues such as eye contact, nodding, smiling, or leaning forward to show that you are listening and involved is a great way to demonstrate active listening.

添加您的观点

Cristiane Vieira

Gerente Comunica??o institucional | Relacionamento Corporativo
举报内容
Considero a escuta ativa essencial. Uma certa vez, recebi uma crítica do meu gestor pois eu n?o era objetiva em meus comentários. O ponto crítico era que eu "repetia com outras palavras a fala do orador" antes de concluir o pensamento.... hoje percebo que para mim é essencial como prática de escuta ativa, garantir a compreens?o daquilo que foi dito pelo outro e enriquecer o raciocínio.

已翻译

赞
Dr. Prasanth Nair

Ph.D. in Management ? Agile & Strategic HR Leader ? Global Talent Acquisition ? Performance & Retention Management ? HR Transformation ? Training & Development
举报内容
Remove any potential distractions, make sure to keep eye contact and lean in to demonstrate that you are engaged. Focus on gaining an understanding of the speaker's point of view rather than simply their words. Make sure you comprehend the essential themes by restating them in your own words. This will reflect that you are paying attention. In order to gain deeper insights, it is important to pay attention to facial expressions, body language and tone of voice. Before adding your own ideas or comments, you should wait until the speaker has finished their points of view.

已翻译

赞

3 Practice and improve

To master your listening skills, you need to practice and improve them regularly and consistently. Seek out opportunities to listen to different people, topics, and situations at work, such as meetings, presentations, conversations, or podcasts. Set specific and realistic goals for your listening improvement, such as listening for a certain amount of time, asking a certain number of questions, or avoiding a certain barrier. Ask for feedback from others on your listening performance and review and reflect on your listening experiences. Identify what you learned, what you did well, what you need to improve, or what you can do differently next time. By following these steps, you can become a more effective and engaging communicator with enhanced business communication and career success.

添加您的观点

Dr. Prasanth Nair

Ph.D. in Management ? Agile & Strategic HR Leader ? Global Talent Acquisition ? Performance & Retention Management ? HR Transformation ? Training & Development
举报内容
Request that some of your coworkers or mentors evaluate your listening skills and provide you with feedback that is helpful. In order to strengthen your skills in a risk-free setting, you should practise active listening techniques by participating in simulated scenarios. In order to get a more comprehensive knowledge of what is being communicated, you should work on improving your awareness of non-verbal cues. It is important to make a concerted effort to utilise your listening abilities when engaging in conversations with coworkers, acquaintances and family members.

已翻译

赞

4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Dr. Prasanth Nair

Ph.D. in Management ? Agile & Strategic HR Leader ? Global Talent Acquisition ? Performance & Retention Management ? HR Transformation ? Training & Development
举报内容
It is important to empower employees to share their minds without fear of being judged or criticised. For the purpose of expanding your understanding, you should actively seek out and listen to perspectives that are different from your own. By setting an example for others to follow, you can demonstrate the significance of attentive listening via your own interactions. Recognise and express gratitude to staff members for willingly sharing their ideas and opinions.

已翻译

赞

Business Communications

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What are the best ways to improve your listening skills at work?

1

2

3

4

1 Identify your barriers

2 Use active listening techniques

3 Practice and improve

4 Here’s what else to consider

Business Communications

给文章评分

感谢您的反馈

更多Business Communications相关文章

更多相关阅读内容

What are the best ways to improve your listening skills at work?

1

2

3

4

1 Identify your barriers

2 Use active listening techniques

3 Practice and improve

4 Here’s what else to consider

Business Communications

给文章评分

感谢您的反馈

查看其他技能