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What are the best ways to gather feedback for non-profit innovation?

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Feedback is essential for non-profit innovation, as it helps you understand the needs, preferences, and challenges of your beneficiaries, partners, and donors. However, gathering feedback can be challenging, especially when you have limited resources, time, and access. How can you collect and use feedback effectively and efficiently to improve your non-profit's impact and sustainability? Here are some best practices to guide you.

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Dr Meera Asmi

Environmentalist | Carbon Management Consultant | UNEP -GPML Member | Climate Solutions Specialist | Doordarshan News…
Bruno Guerra

Novos Negócios | Inova??o | Estratégia | Gest?o de Projetos | Transforma??o Digital
Jahanvi Narang

"Business Analyst | Finance Enthusiast | Economics Strategist | Data-Driven Decision Maker | Passionate About…

1 Define your goals

Before you start asking for feedback, you need to have a clear idea of what you want to achieve with it. Do you want to test a new idea, improve an existing service, or evaluate your performance? What are the key questions you want to answer, and how will you use the feedback to inform your decisions? Having a specific and realistic goal will help you design your feedback process, choose your methods, and communicate your expectations.

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Dr Meera Asmi

Environmentalist | Carbon Management Consultant | UNEP -GPML Member | Climate Solutions Specialist | Doordarshan News Media Panelist | WICCI Kerala - President | Corporate Trainer | Mentor | Author
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Gathering feedback for non-profit innovation involves engaging stakeholders through various channels to ensure diverse perspectives are considered. Conducting surveys, focus groups, and interviews with beneficiaries, volunteers, staff, and donors can provide valuable insights into their needs, preferences, and ideas for improvement. Utilizing online platforms, such as social media, forums, and feedback forms on the organization's website, enables wider participation and anonymity for sensitive feedback. Additionally, fostering a culture of open communication and transparency encourages stakeholders to share their thoughts and suggestions freely.

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Bruno Guerra

Novos Negócios | Inova??o | Estratégia | Gest?o de Projetos | Transforma??o Digital
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Defina seus objetivos: Antes de coletar feedback, é essencial definir claramente seus objetivos de inova??o. Determine o que você espera alcan?ar com o feedback e como pretende usar as informa??es coletadas para impulsionar a inova??o em sua organiza??o sem fins lucrativos. Pesquisas de Satisfa??o: Realize pesquisas de satisfa??o com os principais stakeholders, incluindo membros, voluntários, doadores e beneficiários dos servi?os da organiza??o. Use questionários estruturados para coletar feedback sobre os servi?os, programas e experiências oferecidas pela organiza??o.

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Dr . Swati Jha

Professor and Program Manager (BBA) at Institute of Marketing & Management I LinkedIn Top Voice
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Gathering feedback for non-profit innovation is crucial to ensure that initiatives align with the needs of the community or target audience. Here are some effective ways to collect feedback for non-profit innovation: 1.Community Surveys 2.Focus Groups 3.Interviews with Stakeholders 4.Feedback Forms at Events 5.Utilize Social Media Platforms 6.Online Forums and Communities 7.Collaborate with Partners 8.Prototype Testing 9.Storytelling and Narratives 10.Advisory Boards or Committees 11.Anonymous Feedback Mechanisms 12.Monitoring and Evaluation Frameworks 13.Interactive Workshops and Design Thinking Sessions

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2 Choose your methods

There are many ways to gather feedback, such as surveys, interviews, focus groups, observation, or feedback boxes. Each method has its advantages and disadvantages, depending on your goal, audience, and context. For example, surveys are good for reaching a large and diverse group of people, but they may not capture the depth and nuance of their opinions. Interviews are good for exploring complex and sensitive issues, but they may be time-consuming and biased. You may need to use a combination of methods to get a comprehensive and balanced view of your feedback.

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Bruno Guerra

Novos Negócios | Inova??o | Estratégia | Gest?o de Projetos | Transforma??o Digital
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Pesquisas Online e Questionários: Utilizar plataformas de pesquisa online para criar questionários estruturados e enviá-los para membros, doadores, voluntários e beneficiários. Isso permite coletar feedback de forma escalável e analisar dados quantitativos. Feedback em Tempo Real: Implementar sistemas de feedback em tempo real, como caixas de sugest?es físicas ou digitais, para que os stakeholders possam fornecer feedback imediato. Pesquisas de Satisfa??o: Realize pesquisas de satisfa??o com os principais stakeholders, incluindo membros, voluntários, doadores e beneficiários dos servi?os da organiza??o.

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Jahanvi Narang

"Business Analyst | Finance Enthusiast | Economics Strategist | Data-Driven Decision Maker | Passionate About Financial Strategy & Analytics | Driven by Data, Insights & Strategic Decision-Making"
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Tap into the LinkedIn community by leveraging its professional network for expert opinions, surveys, or focus groups. Incorporate diverse feedback mechanisms, including interviews, workshops, feedback forms, and social media platforms, to capture insights from various perspectives. Employ both qualitative and quantitative methods to gain a comprehensive understanding of stakeholder preferences, needs, and pain points. Select methods that are accessible, user-friendly, and respectful of participants' time and preferences.

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3 Engage your stakeholders

Feedback is not a one-way street. You need to engage your stakeholders throughout the feedback process, from design to implementation to follow-up. This means inviting them to share their perspectives, expectations, and concerns, and ensuring that they understand the purpose and value of their feedback. You also need to respect their privacy, consent, and autonomy, and avoid imposing your own assumptions or agendas. By building trust and rapport with your stakeholders, you can increase their participation and satisfaction.

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Jahanvi Narang

"Business Analyst | Finance Enthusiast | Economics Strategist | Data-Driven Decision Maker | Passionate About Financial Strategy & Analytics | Driven by Data, Insights & Strategic Decision-Making"
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Actively seek input from beneficiaries, donors, volunteers, staff, and other relevant parties to ensure inclusivity and diverse perspectives. Provide clear channels for stakeholders to share feedback, ask questions, and express concerns, such as dedicated email addresses or community forums. Demonstrate transparency by sharing updates on the innovation's progress, incorporating feedback into decision-making, and acknowledging contributors' input. Empower stakeholders to become advocates for the non-profit innovation by involving them in co-creation or advocacy efforts.

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Bruno Guerra

Novos Negócios | Inova??o | Estratégia | Gest?o de Projetos | Transforma??o Digital
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Consultas Diretas: Realize consultas diretas com os stakeholders, incluindo membros da comunidade, doadores, voluntários e beneficiários. Organize reuni?es, fóruns ou sess?es de feedback onde eles possam expressar suas opini?es, preocupa??es e sugest?es. Grupos de Discuss?o: Organize grupos de discuss?o focados em temas específicos relevantes para a organiza??o. Esses grupos oferecem uma oportunidade para os stakeholders compartilharem experiências, ideias e perspectivas mais detalhadas em um ambiente colaborativo.

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Pablo Perera

Technologies and Business in many flavors
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Creo que este es un punto clave, encontrar a los colaboradores de nicho, esas personas que se identifican con la causa y el producto. Ellos conocen del tema y pueden dar soluciones o ideas muy interesantes sobre el tema. Involucrar gente que no le interesa el producto o proyecto, puede aportar un exceso de información o acciones poco relevantes y contraproducentes al proyecto.

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4 Analyze and act on your feedback

Once you have collected your feedback, you need to analyze it and use it to improve your non-profit's innovation. This means identifying the main themes, patterns, and insights from the feedback, and comparing them with your goals and assumptions. You also need to prioritize the most important and actionable feedback, and decide how to implement it in your strategy, operations, or communication. Finally, you need to share your findings and actions with your stakeholders, and thank them for their feedback.

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Jahanvi Narang

"Business Analyst | Finance Enthusiast | Economics Strategist | Data-Driven Decision Maker | Passionate About Financial Strategy & Analytics | Driven by Data, Insights & Strategic Decision-Making"
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Organize and categorize feedback systematically to identify common themes, trends, and areas for improvement. Use AI tools to analyze large datasets quickly and uncover insights that may not be immediately apparent. Prioritize actionable feedback based on its potential to address critical issues or enhance the innovation's effectiveness.

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5 Learn and iterate

Feedback is not a one-time event. It is an ongoing process that requires constant learning and iteration. You need to monitor and evaluate the outcomes and impacts of your feedback, and see if they match your expectations and goals. You also need to solicit more feedback to see if your changes have improved your non-profit's innovation, or if they need further adjustment. By learning from your feedback, you can foster a culture of innovation and change in your non-profit.

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Jahanvi Narang

"Business Analyst | Finance Enthusiast | Economics Strategist | Data-Driven Decision Maker | Passionate About Financial Strategy & Analytics | Driven by Data, Insights & Strategic Decision-Making"
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Cultivate a culture of continuous learning and adaptation within your organization to foster innovation and growth. Encourage experimentation and risk-taking by recognizing that failure is a valuable source of learning. Regularly review feedback processes and outcomes to identify opportunities for refinement or innovation. Celebrate successes and milestones achieved through feedback-driven improvements to reinforce the value of stakeholder engagement. Iterate on your non-profit innovation based on ongoing feedback loops, incorporating new insights and lessons learned into future iterations.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best ways to gather feedback for non-profit innovation?

1

2

3

4

5

6

1 Define your goals

2 Choose your methods

3 Engage your stakeholders

4 Analyze and act on your feedback

5 Learn and iterate

6 Here’s what else to consider

Management

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What are the best ways to gather feedback for non-profit innovation?

1

2

3

4

5

6

1 Define your goals

2 Choose your methods

3 Engage your stakeholders

4 Analyze and act on your feedback

5 Learn and iterate

6 Here’s what else to consider

Management

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