What are the best ways to ensure accurate and reliable process mining results?

2 Validate your data quality

Once you have defined your process scope, you need to validate the quality of your data. This means checking if your data is complete, consistent, accurate, and timely. You can use various methods to validate your data quality, such as sampling, profiling, cleansing, and enriching. By validating your data quality, you can ensure that your process mining results are based on reliable and representative data that reflects the reality of your process.

4 Apply the right process mining techniques

Process mining is not a one-size-fits-all solution. Depending on your process scope, data quality, and process mining tool, you need to apply the right process mining techniques to get the best results. Some of the common process mining techniques are discovery, conformance, enhancement, and operational support. Each technique has its own advantages and limitations, and you need to understand how they work and when to use them. By applying the right process mining techniques, you can generate meaningful and actionable insights that can help you optimize and automate your process.

5 Collaborate with your stakeholders

Process mining is not a solo activity. To ensure accurate and reliable process mining results, you need to collaborate with your stakeholders throughout the process mining project. Your stakeholders include your process owners, process participants, process analysts, IT staff, and management. You need to communicate with them regularly, share your findings, solicit their feedback, and involve them in the decision making. By collaborating with your stakeholders, you can ensure that your process mining results are validated, verified, and valued by the people who matter.

6 Monitor and update your process mining results

Process mining is not a one-time activity. To ensure accurate and reliable process mining results, you need to monitor and update your process mining results as your process changes over time. You need to collect and analyze new data, track and measure your KPIs, and identify and resolve any issues or gaps in your process. You also need to evaluate and improve your process mining project, and document and share your learnings and best practices. By monitoring and updating your process mining results, you can ensure that your process mining results are relevant, current, and effective for your process automation goals.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?