What are the best ways to communicate with your team across different platforms?

2 Choose the right platform

Different platforms have different advantages and disadvantages for communication. For example, email is good for sending long and complex messages that require documentation and confirmation, but it can also be slow and impersonal. Instant messaging is good for quick and casual communication that requires immediate response, but it can also be distracting and unclear. Video calls are good for building rapport and collaboration, but they can also be exhausting and inconvenient. You should choose the platform that best suits the purpose, urgency, and tone of your message, and avoid switching platforms unnecessarily.

3 Use clear and concise language

Regardless of the platform you use, you should always use clear and concise language to communicate with your team. Avoid jargon, slang, and acronyms that may confuse or alienate your audience. Use simple and direct sentences that convey your main point and avoid ambiguity or misunderstanding. Use punctuation, capitalization, and formatting to make your message easy to read and follow. Use emoticons, emojis, or gifs sparingly and appropriately to add emotion or humor to your message. Proofread your message before sending it to avoid typos or errors.

4 Be respectful and professional

Communication is not only about what you say, but also how you say it. You should always be respectful and professional when communicating with your team, regardless of the platform or the situation. Use polite and courteous language, such as please, thank you, and sorry. Address your team members by their names or preferred pronouns. Avoid using sarcasm, irony, or passive-aggressive remarks that may offend or hurt your audience. Be mindful of the tone and context of your message, and avoid sending messages that may be inappropriate or insensitive.

5 Seek feedback and confirmation

Communication is a two-way process that requires feedback and confirmation from both sides. You should always seek feedback and confirmation from your team when you communicate with them, regardless of the platform or the message. Ask open-ended questions that encourage your team to share their opinions, concerns, or suggestions. Listen actively and attentively to their responses, and acknowledge their input. Confirm that your message has been received and understood, and ask for clarification if needed. Follow up on your communication and take action if necessary.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?