What are the best ways to answer competency-based interview questions?

1 Understand the competencies

Before the interview, review the job description and identify the key competencies that the employer is looking for. These might include communication, teamwork, problem-solving, leadership, or customer service. Research the company and its values, mission, and goals, and think of how you can align your competencies with them. You can also use the STAR (Situation, Task, Action, Result) method to structure your answers and provide concrete examples of how you have applied your competencies in different situations.

2 Choose relevant examples

When answering competency-based questions, you should choose examples that are relevant to the job and the company. Avoid vague or generic answers that do not showcase your skills or achievements. Instead, use specific and recent examples that demonstrate how you have handled challenges, overcome obstacles, or delivered results. You can draw examples from your work experience, education, volunteer work, or personal projects, as long as they are relevant and appropriate.

3 Be concise and clear

Competency-based questions can be lengthy and complex, so you should aim to be concise and clear in your answers. Avoid rambling or repeating yourself, and focus on the main points and details that support your examples. Use clear and professional language, and avoid jargon or slang. You can also use numbers or metrics to quantify your results and show your impact. For example, you can say how much time, money, or resources you saved, how many customers or clients you served, or how much you improved a process or a product.

4 Show enthusiasm and confidence

Competency-based questions are not only about your skills and knowledge, but also about your attitude and personality. You should show enthusiasm and confidence in your answers, and convey your passion and interest for the job and the company. You can do this by using positive and energetic words, smiling and making eye contact, and expressing gratitude and appreciation for the opportunity. You can also ask questions at the end of the interview to show your curiosity and engagement.

5 Practice and prepare

The best way to answer competency-based questions is to practice and prepare beforehand. You can use online resources, such as job boards, career websites, or blogs, to find common competency-based questions and sample answers. You can also ask a friend, a family member, or a mentor to conduct a mock interview with you and give you feedback. You can also record yourself and review your answers, tone, and body language. By practicing and preparing, you can improve your confidence and performance in the actual interview.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?