What is the best way to track mobile devices in a Mobile Device Management system?

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Mobile Device Management (MDM) is a system that allows you to manage and secure the mobile devices used by your employees, customers, or partners. MDM can help you control the access, configuration, security, and usage of mobile devices, as well as monitor their performance, location, and status. But how do you track mobile devices in a MDM system? What are the best practices and tools to ensure that you have accurate and timely information about your mobile devices? In this article, we will answer these questions and give you some tips on how to track mobile devices in a MDM system.

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Rinkalkumar Bhanderi

Using Positioning, Conversion, Growth To Transform How Businesses Run
Rahul Adari

Manager, Mac | MDM | Jamf | Kandji | Intune | Workspace One | Windows | Security | at TTEC

1 Why track mobile devices?

Tracking mobile devices is essential for several reasons. First, it helps you maintain the inventory and compliance of your mobile devices. You can see how many devices you have, who owns them, what models and operating systems they run, what apps and settings they have, and whether they comply with your policies and standards. Second, it helps you protect your data and devices from theft, loss, or damage. You can locate, lock, wipe, or recover your devices remotely, as well as enforce encryption, authentication, and backup policies. Third, it helps you optimize the performance and user experience of your mobile devices. You can monitor the battery life, network connectivity, storage space, and app usage of your devices, as well as troubleshoot issues, update software, and provide support.

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Rinkalkumar Bhanderi

Using Positioning, Conversion, Growth To Transform How Businesses Run
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Granular asset data – inventory, location, battery health, usage patterns, and even browsing habits – becomes your intelligence arsenal in a dynamic business landscape. Imagine losing a device: instantly lock it down, remotely wipe sensitive data, and optimize security based on usage insights. This level of precision empowers proactive steps, preventing outages and minimizing risk. It's not just knowing what you have, but understanding how it's used – that's where true operational power lies.

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Rahul Adari

Manager, Mac | MDM | Jamf | Kandji | Intune | Workspace One | Windows | Security | at TTEC
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The best way to track MDM system is by using GPS and network-based location services built into the devices. These services allow the MDM software to continually monitor the device’s location in real-time. The MDM system collects this data and displays it on a centralized dashboard, making it easy for administrators to see where all the managed devices are. This helps in recovering lost or stolen devices and ensures that company assets are used appropriately. Additionally, geofencing can be set up to alert administrators if a device enters or exits specific areas. Regular updates and secure connections ensure that the location data remains accurate and private.

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2 How to track mobile devices?

MDM systems offer various methods and tools to track mobile devices, such as GPS, Wi-Fi, Bluetooth, and QR codes. GPS stands for Global Positioning System and uses satellites to determine the location of a device. It is accurate and reliable, but requires a clear view of the sky and consumes a lot of battery power. Wi-Fi is a wireless network that connects devices to the internet and can be used to track the location of a device based on signal strength and proximity of nearby access points. Bluetooth is a wireless technology that allows devices to communicate with each other over short distances and can be used to track the location of a device based on signal strength and proximity of nearby devices. Lastly, QR codes are square-shaped images that contain information that can be scanned by a camera and can be used to track the identity and status of a device. With these methods, you can track the location of your devices on a map, within a building or campus, within a room or vehicle, as well as measure network quality and speed. Additionally, you can use them to track ownership, inventory, check-in/out of your devices, as well as access additional information or resources.

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Rinkalkumar Bhanderi

Using Positioning, Conversion, Growth To Transform How Businesses Run
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Most common method to track the mobile devices are based on GPS, it can help you understand the where abouts of the device, device travel history, and also help you define fence which can be used to set alerts or apply or remove certain policy with restrictions.

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3 What are the best practices?

To track mobile devices in a MDM system effectively, it's important to define your goals and requirements, choose the right method and tool, test and validate your tracking system, and monitor and improve its results. Before selecting a tool or method, clarify what you want to achieve and what you need to track, such as the location, usage, or status of your devices. Consider the features, costs, and compatibility of different tools and vendors. After deployment, test and validate its functionality and performance on different devices, models, and operating systems. Monitor the data from your tracking system to see if it meets your goals and requirements. Look for ways to optimize and enhance your tracking system, such as updating software or adding features.

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Rinkalkumar Bhanderi

Using Positioning, Conversion, Growth To Transform How Businesses Run
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While keeping the devices under tracking is crucial features available in MDM like report the location based on displacement or reporting it based on minimum location frequency and displacement combination can help you optimize the data usage, device battery specially when the devices are sitting idle inside your inventory or warehouses, you might also want to consider Indoor location tracking when you are having big warehouse where devices are used at multiple points and you want to locate them inside the warehouse itself.

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rinkalkumar Bhanderi

Using Positioning, Conversion, Growth To Transform How Businesses Run
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One more thing which can be of concern is data and battery usage which such frequent tracking is in place, it eats up battery as well as data over time which can become discussion point in future after deployments of such tight policy so its advised that this tracking is put more generously.

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What is the best way to track mobile devices in a Mobile Device Management system?

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1 Why track mobile devices?

2 How to track mobile devices?

3 What are the best practices?

4 Here’s what else to consider

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