What is the best way to handle a missed deadline by a team member?

Address the issue promptly, seeking understanding of the reasons. Provide support and collaborate on solutions to prevent future delays. Emphasize accountability, adjust timelines if necessary, and use the situation as a learning opportunity. Maintain a positive and solution-oriented tone throughout the discussion.

Primeiramente tem que compreender que erros acontecem. Depois, reconhecer o problema junto com omembro. Verificar de onde surgiu o engasgo do processo, que fez resultar no problema. Assim: -Entenda; -Dê um feedback realmente construtivo — Fique ao lado da equipe, mantendo apoio e com uma comunica??o aberta - Reveja o fluxo de processos e o que pode melhora para ajudar o membro da equipe a melhorar neste setor. Assim como verificar com o gestor melhores estratégias. -Reavalie o prazo; -Construa nova rota; -Observe e acompanhe mais de perto. Assim continue lapidando o necessário para a rodar girar sem gargalo.

Primero es ver si es algo recurrente en ese empleado, por procastinar o simplemente falta de responsabilidad. O es un caso aislado y el empleado siempre cumple con sus tiempos. Se debe dar un trato diferente en el primero y en el segundo. Por el lado del cliente se debe atender inmediatamente, el cliente no debe llamar para ver si ya tienen listo su trabajo. Es la empresa completa quien tiene la responsabilidad de contactar al cliente, avisar del retraso y negociar. Depende también de la gravedad del atraso, no es lo mismo un atraso de solo 24 o 48 horas, a que digan que va a tardar dos semana más o hasta un mes. Lo que si, ante el cliente el atraso es y será siempre de la empresa, así debe asumirse, no atraso de un empleado solamente.

It is always important to understand that we all are human and mistakes happens from all . Now coming to the point we need to understand first what went wrong that the deadline is missed , is that the person aligned to another work due to which the deadline was not meet. It can take as a learning and to implement proper method and talking with the team members and so that these kind of this is not repeated in future.

I would like to emphasise the importance of not making excuses. Most often than not, it is in your hands to make sure you deliver the goods within the agreed time frame. Accept that and apologise without offering any explanation. It allows the customer to take you more seriously when offering a solution.

Si el retraso es de mucho tiempo y el cliente esta solicitando el libro de reclamaciones, lo ideal es negociar con él indicando que se escalará el problema a un superior para que sea de prioridad en resolverlo cuanto antes.

If a deadline is missed, It is important to handle the situation proactively and professionally to minimize any negative effects. Notify the customer about the delay and explain the reasons behind it. Transparency is vital in maintaining trust and managing expectations. Work together with the team member to explore potential solutions. Evaluate if adjustments can be made to the timeline, Consider providing additional support to the team to help them meet the revised deadline. Negotiate and find compromises. Clear and honest communication is crucial in reaching a resolution that satisfies all parties. Provide partial deliveries, progress updates. Learn from the experience and take preventive measures to avoid similar issues in the future.

Cuando me ha ocurrido ésto, lo que he hecho es establecer nuevos hitos realistas con el cliente integrando los plazos en el proyecto final, intentando que el proyecto se retrase lo menos posible. Si esa persona forma parte del equipo del cliente intento buscar el compromiso del cliente para poder cumplir los plazos y si forma parte de mi equipo le marco hitos de control con antelación a los establecidos con el cliente. Si es un proveedor el que incumple, es importante ver si ese proveedor va a poder asumir el proyecto en plazo y en caso contrario buscar una alternativa para trabajar en paralelo y reducir tiempos de ejecución gracias a la colaboración con otro equipo, dándole más trabajo al equipo que mejor trabaje.

Após entender os motivos, resolva. Depois n?o esque?a o reconhecimento da equipe sobre o meta, assim evitará o conflito de todos.

Of course it’s very important to provide a solution to the end customer in order to satisfy the customer based on the case itself and nature of the problem itself with respect to the deadline missed, and this is in order to gain back customer trust and improve the relationship with the existing customer. For example, if a certain project deadline is missed then what I could simply do is to extend the project deadline at a later date and simply meet with the customer in order to try to convince him to extend and postpone the project to a later date and offer the customer certain guarantees that the project will be completed on time. After that you need to meet personally with the team member and tell him to be serious about project deadlines

Fa?a uma análise com todos. Após vá ao cliente e tente estabelecer um novo prazo, se possível acompanhe os processos pessoalmente e se possível no local.

Of course it’s very important to perform a regular follow up and feedback to the end customer about the solution that you have offered to the problem, because in this case the customer will understand that you care about him and that you also care about solving his problem and that you will not let such a problem like missing a deadline to happen again in the future which will help a lot in gaining customer trust and enhance relationships with the existing customer. Also you need to conduct a regular follow up with the team member and update him with the progress and status of each task in order to prevent the team member from missing the deadlines in the future, especially deadlines mainly related to projects for effective time management.

En vista a que la solución esta en proceso el cliente se sentirá más seguro si el caso lo lleva un superior, esto le brindará Confianza y verificará que la compa?ía se preocupa por el cliente. Si el cliente queda satisfecho luego del problema lo más probable es que a futuro realice nuevos pedidos.

Hier drei Tipps aus der Praxis: 1) Zeitmanagement-Tools nutzen: Verwenden Sie Tools zur Fristverfolgung und reagieren Sie rechtzeitig auf Anfragen, wie zum Beispiel Microsoft Planner 2) Klare Priorisierung: Kategorisieren Sie Anfragen nach Dringlichkeit und setzen Sie klare Priorit?ten. Ich verwende zum Beispiel gerne das Eisenhower Prinzip 3) Effektive Teamkommunikation: Etablieren Sie klare Kommunikationswege im Team, um Anfragen zu teilen und Fristen im Blick zu behalten.

If it happened once then it's easier for the customer to accept it as well as resolve. However, it should not become a hallmark of the way you and your team operates. Do not make it a habit of not meeting deadlines

Of course it’s very important to learn from your previous experience and not miss the deadline again, and this is in order to avoid repeating the same mistakes again in the future. Also it’s very important to both coach and teach the team member the main ways by which to avoid missing any deadline in the future, especially project deadlines, and this can be done by providing training programs and video demonstrations as well as meetings to the team member who missed the deadline on how to both manager and improve his time management skills especially within the business field. Also after coaching and training the team member about not missing the deadline strict and preventive measures should be made like deducting the salary of that member

Lo importante es compartir estos escenarios con todo el grupo con la finalidad de demostrar que a todos nos puede suceder y que todo tiene una solución, estas situaciones justamente dejan una ense?anza para mejorar nuestro trabajo y brindar una mejor atención.

Based on experience, always have a "backup" plan or Plan B. Take note that unexpected things could happen which results in delays and deadlines. This will ensure that missing deadlines could prevent possible escalations and client loss.

One time when I was working at Mena Intel I was assigned a huge project by the Business Development Manager Tamer Mohamed, and in this project our main task was to complete a wide variety of different Business Information Reports within this project, and we also had to complete other Real Estate Projects that are related to different companies before the deadlines that have been requested by the customers on the due dates for those projects, and the end result was that I have received a job promotion at work and an additional fixed salary bonus of 2,000 EGP as a result of completing all those projects on time and before the due dates as required by the customers, and also the customers were satisfied with the work and brought more projects.