What is the best way to handle conflicts with volunteers?

1 Identify the source of the conflict

The first step to resolving a conflict is to understand what caused it. Is it a personality clash, a difference in values, a communication breakdown, or a role confusion? Try to look at the situation from the other person's perspective and empathize with their feelings and needs. Ask yourself what you want to achieve from the resolution and what you are willing to compromise on.

2 Communicate calmly and respectfully

The second step is to communicate with the other person in a calm and respectful manner. Avoid blaming, accusing, or criticizing them, and instead use "I" statements to express your feelings and concerns. For example, instead of saying "You are always late and unreliable", say "I feel frustrated when you don't show up on time". Listen actively to their side of the story and acknowledge their point of view. Try to find common ground and shared goals.

3 Seek assistance if needed

The third step is to seek assistance if the conflict is too complex or heated to resolve by yourself. You can ask for help from a third party, such as a volunteer coordinator, a mediator, or a trusted colleague, who can facilitate the dialogue and offer neutral and objective feedback. Alternatively, you can take a break from the situation and come back later when you are both calmer and more open to finding a solution.

4 Implement and evaluate the solution

The fourth step is to implement and evaluate the solution that you have agreed on with the other person. Make sure that the solution is clear, realistic, and fair for both parties. Follow up on the actions and commitments that you have made and check in with each other regularly to see how things are going. Celebrate your progress and appreciate each other's efforts.

5 Learn and grow from the experience

The fifth step is to learn and grow from the experience of resolving a conflict. Reflect on what you have learned about yourself, the other person, and the situation. Identify what you can do differently or better in the future to prevent or manage similar conflicts. Recognize the benefits of resolving a conflict, such as improving your relationship, enhancing your skills, and strengthening your team.

6 Enjoy your volunteering

The sixth and final step is to enjoy your volunteering and the positive impact that you are making. Conflicts are inevitable and normal in any human interaction, but they can also be opportunities for growth and improvement. By handling them with respect and care, you can foster a healthy and harmonious volunteering environment where everyone can thrive.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?