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What are the best user testing platforms for conducting remote moderated usability tests?

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Conducting remote moderated usability tests is an integral part of UX research, allowing you to observe how users interact with your product in real-time from any location. This process helps identify usability issues that may not be evident from analytics or surveys alone. By choosing the right user testing platform, you can streamline the process, making it more efficient and effective. These platforms offer a range of tools and features, such as video conferencing, screen sharing, and session recording, which are crucial for a successful remote moderated test. Let's explore some of the best platforms available to you.

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1 Feature Richness

When selecting a user testing platform, consider the richness of its features. The ideal platform provides a suite of tools that facilitate seamless communication between you and the participant. Look for capabilities like live video feeds, interactive prototypes, and real-time screen sharing. Additionally, features such as note-taking, time-stamping, and the ability to mark specific moments for later review can be incredibly helpful during analysis. The more comprehensive the toolset, the smoother your testing sessions will run.

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Saqib Hussain

Asst. Manager UI/UX at Imtiaz Super Market | UX Mentor | Designing Delightful Digital Experiences
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Some of the top user testing platforms for remote moderated usability tests include UserTesting, UserZoom, Lookback, Userlytics, and Validately. These platforms offer features like screen sharing, video recording, and real-time interaction with participants, enabling researchers to conduct effective usability tests remotely and gather valuable insights into user behavior and preferences.

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Jen Dawson Asir

Creative Director
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UserTesting is a popular platform that offers a wide range of features for conducting remote usability testing. Users can create tests, recruit participants, moderate sessions, and analyze results. UserTesting also offers a variety of testing methodologies, such as card sorting, tree testing, and five-second testing. Maze is a great option for teams looking to run quick and easy usability tests. Maze integrates Figma and InVision, making it easy to test prototypes without having to code anything. Maze also offers features like heatmaps, session recordings, and surveys. Loop11 supports quick test creation, user feedback gathering, and informed iteration. Features include heatmaps, session replays, and conversion funnels.

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2 User Friendliness

The usability of the testing platform itself is crucial. It should be intuitive not only for you as the moderator but also for the participants. A platform with a steep learning curve can introduce unnecessary friction and influence the user's behavior, potentially skewing test results. You want a platform that participants can navigate effortlessly, allowing them to focus on the tasks at hand rather than on how to use the tool.

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Nussi Einhorn

Founder at Intent UX | Expert in Business Analysis, Product Strategy, and Digital Transformation for Web & Mobile Apps (UX/UI)
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Who wants to deal with a confusing platform during a usability test? It throws a wrench in everything! An ideal platform should be a breeze for both me and the participants. Imagine being able to share screens and swap tasks without a hitch. That would let me focus on what matters: getting genuine feedback, not troubleshooting tech issues.

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3 Technical Reliability

Technical reliability is non-negotiable for remote moderated usability testing platforms. You need a platform that maintains a stable connection throughout your sessions, with minimal lag or downtime. Interruptions due to technical issues can disrupt the flow of testing and may affect the user's experience negatively. Ensuring the platform has a strong track record for reliability will save you time and provide more accurate results.

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4 Collaborative Capabilities

Collaboration is key in UX research. The right platform should allow multiple team members to join the session, either as active participants or observers. This enables real-time collaboration and immediate feedback, which can be beneficial for making quick decisions or adjustments during the testing process. Furthermore, it's valuable to have a platform that allows for seamless sharing of session recordings and notes post-test for thorough analysis.

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Jen Dawson Asir

Creative Director
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Miro: Create research plans, user journey maps, affinity diagrams, and mood boards. Share research materials like interview questions and usability testing tasks. Facilitate remote workshops for collaborative analysis and ideation. Figma: Design prototypes for usability testing. Share prototypes with team members and stakeholders for feedback. Add comments and annotations directly on prototypes to discuss design decisions. Mural: Conduct remote brainstorming sessions to gather user research questions and define research goals. Organize and categorize research findings using sticky notes and mind maps. Facilitate virtual workshops for collaborative analysis of research data.

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5 Data Security

In a world where data breaches are increasingly common, security is paramount. Ensure the user testing platform you choose complies with relevant data protection regulations and uses encryption for data transmission. Protecting the privacy and information of your users is not only ethical but also legally required in many jurisdictions. A secure platform will safeguard sensitive user data and maintain the trust of your participants.

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Jen Dawson Asir

Creative Director
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UserTesting allows for encryption and password security. GreatQuestion ensures adherence to GDPR compliance. Userlytics allows data masking and maintains compliance certifications.

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6 Cost Efficiency

Finally, consider the cost-efficiency of the platform. While you shouldn't compromise on essential features, it's important to find a platform that fits within your budget. Some platforms offer tiered pricing based on the number of tests, participants, or the level of features required. Opting for a cost-effective solution that still meets your testing needs will ensure that you can conduct thorough UX research without overspending.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best user testing platforms for conducting remote moderated usability tests?

1

2

3

4

5

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1 Feature Richness

2 User Friendliness

3 Technical Reliability

4 Collaborative Capabilities

5 Data Security

6 Cost Efficiency

7 Here’s what else to consider

User Research

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What are the best user testing platforms for conducting remote moderated usability tests?

1

2

3

4

5

6

7

1 Feature Richness

2 User Friendliness

3 Technical Reliability

4 Collaborative Capabilities

5 Data Security

6 Cost Efficiency

7 Here’s what else to consider

User Research

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