What are the best practices for using social media in customer service management?
Social media has become a vital channel for customer service management, as it allows businesses to interact with their customers in real time, receive feedback, and build trust and loyalty. However, using social media for customer service also comes with some challenges, such as managing multiple platforms, handling negative comments, and measuring performance. In this article, we will share some best practices for using social media in customer service management, based on the latest trends and insights.