What are the best practices for identifying areas to outsource with journey mapping?
Outsourcing can be a strategic way to optimize your business processes, reduce costs, and improve customer satisfaction. But how do you know which areas of your customer journey are suitable for outsourcing and which ones require your internal expertise and control? One of the best practices for identifying areas to outsource with journey mapping is to use a systematic and customer-centric approach that evaluates the value, complexity, and risk of each touchpoint. In this article, you will learn how to use journey mapping to assess your outsourcing potential and make informed decisions that benefit both your business and your customers.