What are the best features to look for in a VoIP plan for a small business?

1 Reliability and security

One of the most important features of a VoIP plan is its reliability and security. You don't want to deal with dropped calls, poor sound quality, or hacking risks. Look for a VoIP provider that guarantees high uptime, offers backup solutions, and uses encryption and authentication protocols to protect your data and privacy. You can also check online reviews and testimonials to see how other customers rate the provider's performance and customer service.

2 Scalability and customization

Another feature to consider is the scalability and customization of the VoIP plan. As your business grows and changes, you may need to add or remove users, extensions, or features. You want a VoIP plan that can adapt to your changing needs, without charging you extra fees or locking you into long-term contracts. Look for a VoIP provider that offers flexible and affordable plans, with the option to customize your features and settings according to your preferences and requirements.

3 Integration and compatibility

A third feature to look for is the integration and compatibility of the VoIP plan. You may want to use your VoIP service with other devices, applications, or platforms that you already use for your business, such as smartphones, tablets, laptops, CRM software, email, or social media. This can help you streamline your communication and collaboration, and improve your productivity and efficiency. Look for a VoIP provider that supports integration and compatibility with your existing tools and systems, and offers easy installation and setup.

4 Features and functions

A fourth feature to look for is the features and functions of the VoIP plan. You may want to take advantage of some of the advanced features that VoIP can offer, such as call forwarding, voicemail to email, call recording, video conferencing, auto attendant, and more. These features can enhance your customer service, professionalism, and convenience. Look for a VoIP provider that offers a range of features and functions that suit your business needs and goals, and allows you to switch them on or off as needed.

5 Cost and value

A fifth feature to look for is the cost and value of the VoIP plan. You may want to save money on your phone bills, but you also want to get the best quality and service for your investment. You want a VoIP plan that offers competitive and transparent pricing, without hidden fees or charges. Look for a VoIP provider that offers a free trial, a money-back guarantee, or a price match policy, so you can test their service and compare their value.

6 Support and assistance

A sixth feature to look for is the support and assistance of the VoIP plan. You may need help with setting up, troubleshooting, or upgrading your VoIP service, or you may have questions or issues that need to be resolved. You want a VoIP plan that offers reliable and responsive support and assistance, 24/7, via phone, email, chat, or online resources. Look for a VoIP provider that has a dedicated and knowledgeable team of experts, who can provide you with the guidance and solutions you need.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?