What are the best conflict resolution consultants for addressing complex workplace issues?

OD consultants with experience are the best source of expertise in this area. It is also a bonus if they've worked within large organizations and have first hand experience of the types of conflict that can seriously damage the organization. Versed in employee internal and group dynamics, the first key is to determine through a thorough discovery process the nature of the conflict. I have been asked to consult in many situations where a client has indicated their problem - and after discovery, it is a mere symptom of a greater problem. A great consultant can relate to employees on any level and build trust rather than fear. It's important to bring quick clarity to what needs to be addressed and recommend the necessary interventions.

Encontrar uma consultor capaz de prestar os melhores servi?os no sentido de satisfazer necessidades específicas é uma tarefa que requer dedica??o de tempo e esfor?o. O ponto inicial é um macro planejamento daquilo que precisa ser alcan?ado. Identificar com a maior clareza possível os resultados que pretende alcan?ar. Estabele?a prazos referenciais que possibilitem vislumbrar o tempo disponível para demanda. Avaliada a situa??o em que se pretende trabalhar, detalhe o máximo possível o seu objetivo para que você possa atuar e alcan?ar os resultados pretendidos.

While I do offer a proprietary approach, The POSITIVE Approach, the way in which it is implemented is different according to the dynamics of each organization and situation. If an organization is experiencing employee resignations from a team, team building is not going to help. Solutions oriented discovery dialogue with team members is critical in any conflict situation. What's the baseline, what are the patterns, are processes affecting dynamics? I believe one of the most useful things a conflict resolution consultant can do is build awareness of how people think, act, communicate and work differently with those involved. This requires immense finesse in bringing individual insights into a group dynamics - and delivers great results.

It is imperative that a consultant be relatable. In my practice, I build rapport with those from the frontline to the C Suite. In fact, sometimes listening to, communicating with and be relatable with those who perform the work can bring clarity to a messy situation. Being able to speak the language to build trust and respect across a department and an organization can foster better relationships, for the consultant and organizational employees. Better relationships result in less conflict. Being objective and having the ability to articulate observed facts and patterns in a way that all parties can understand, can result in more engagement to move the conflict to positive change.

The chains of habit are too light to be felt until they are too heavy to be broken. When a consultant is skilled enought to break the chains of "this is how we've always done it", measured follow up and encourgement is necessary. Coaching management and leadership on follow up's individually and with their teams is the first step. As a consultant, I maximize the value of time spent in applicable skills implementation by having them discuss any situations with employees. Then, I coach them. My goal is not to have to revisit the organization, other than for other types of OD initiatives. Follow up is key. And the post survey of a pre- and post survey mentioned earlier provides follow up needs. It's understood, I'm available when needed.

Pre and post surveys are critical to establish a baseline of the severity of the situation. What resources are being negatively impacted by the conflict situation? In order to establish a positive change, you must establish a baseline. Identification of the key factors associated with the conflict, their impact on employees, time, productivity and engagement are identified through carefully worded surveys. People must want to give you the information you need. I have used pre and post measures for 15 years in my engagements with clients. Identification of and addressing key factors results in being able to produce measurable outcomes. Only a skilled consultant can effectively construct and equate outcomes using pre-post assessment.