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What are the benefits of using MI to build a more diverse and inclusive team?

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Diversity and inclusion are not only buzzwords, but essential values for any team that wants to thrive in today's complex and dynamic world. However, creating and maintaining a diverse and inclusive team can be challenging, especially when dealing with different perspectives, backgrounds, and experiences. How can you foster a culture of respect, collaboration, and growth among your team members? One possible answer is motivational interviewing (MI), a skill-based approach that can help you communicate more effectively, empathize more deeply, and motivate more positively. In this article, you will learn what MI is, how it works, and what benefits it can bring to your team.

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1 What is MI?

MI is a collaborative, goal-oriented, and client-centered method of communication that aims to elicit and strengthen people's intrinsic motivation for change. It was originally developed in the context of addiction counseling, but has since been applied to various fields, such as health care, education, and management. MI is based on four core principles: expressing empathy, supporting self-efficacy, rolling with resistance, and developing discrepancy. These principles guide the MI practitioner to use specific techniques, such as open-ended questions, affirmations, reflections, and summaries, to engage, focus, evoke, and plan with the person they are talking to.

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Dr. Joey (The Traveling Social Workers)? Pagano, DSW, LSW, CRS, FPS, Life Coach

?? 2024 Mental Health America, Pittsburgh Recovery Walk Advocate, NASW Emerging Leader, & PA Peer Support Coalition Award Winner?? | 2 X #1 Best-Seller & Pulitzer Contender ??? | Pioneer in SUD Education ??
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Using Motivational Interviewing (MI) to build a diverse and inclusive team fosters a culture of empathy and understanding. MI's emphasis on active listening and open-ended questioning encourages team members to share diverse perspectives openly. This approach aids in recognizing and appreciating individual differences, promoting inclusivity. By facilitating respectful and non-judgmental communication, MI helps in resolving conflicts and misunderstandings, enhancing team cohesion. It creates an environment where all voices are heard and valued, driving innovative and collaborative problem-solving.

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2 How does MI work?

MI works by creating a safe and supportive environment where people can explore their own values, goals, and reasons for change, without feeling judged, pressured, or coerced. MI also works by using a style of communication that is respectful, curious, and affirming, rather than confrontational, directive, or persuasive. By doing so, MI helps to reduce defensiveness, ambivalence, and resistance, and to increase confidence, readiness, and commitment. MI also works by helping people to identify and resolve the discrepancy between their current situation and their desired outcome, and to develop a realistic and actionable plan to achieve it.

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Judi Braswell, LPC, CEAP, GBA

Licensed Professional Counselor
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In my experience, MI is very liberating to clients who expect there is a “right” answer and become open to recognizing the answer lies within them. To break free from what always has been to an opportunity to be real about where you are, challenge assumptions, and create a strategy for change is empowering.

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3 What are the benefits of MI?

MI can offer several benefits for building a more diverse and inclusive team. It can enhance trust and rapport by showing genuine interest, understanding, and appreciation for team members' views, feelings, and experiences. This can foster a sense of belonging and mutual respect among the team. Additionally, MI can promote diversity and inclusion by recognizing and valuing the uniqueness of team members, as well as encouraging them to express their own opinions, preferences, and strengths. Finally, it can facilitate change and growth by helping team members explore their own reasons for change and reinforcing their confidence and abilities. This can create a culture of growth and learning, where team members are willing to take on new challenges.

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4 How can you learn MI?

MI is a skill that can be learned and practiced, but it requires training, feedback, and supervision. If you are interested in learning MI, you can start by reading some of the books and articles written by the founders and experts of MI, such as William Miller and Stephen Rollnick. You can also find online courses, workshops, and podcasts that can introduce you to the basic concepts and techniques of MI. However, to become proficient and competent in MI, you will need to practice it regularly, and to receive feedback and supervision from a qualified MI trainer or mentor. This will help you to improve your MI skills, to monitor your progress, and to address any challenges or difficulties that you may encounter.

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5 How can you use MI with your team?

MI can be used in a variety of contexts with your team, such as coaching and mentoring, conflict resolution, and feedback and evaluation. Coaching and mentoring with MI can help your team members identify and achieve their goals, while conflict resolution can facilitate a constructive dialogue to find a mutually acceptable solution. Feedback and evaluation with MI focuses on strengths and achievements, while eliciting perspectives and insights from team members. MI is an effective tool for building a diverse and inclusive team, as it helps to communicate more effectively, empathize more deeply, and motivate more positively. If you are interested in learning more about MI and how to apply it to your team, there are many resources available to you.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the benefits of using MI to build a more diverse and inclusive team?

1

2

3

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1 What is MI?

2 How does MI work?

3 What are the benefits of MI?

4 How can you learn MI?

5 How can you use MI with your team?

6 Here’s what else to consider

Motivational Interviewing

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What are the benefits of using MI to build a more diverse and inclusive team?

1

2

3

4

5

6

1 What is MI?

2 How does MI work?

3 What are the benefits of MI?

4 How can you learn MI?

5 How can you use MI with your team?

6 Here’s what else to consider

Motivational Interviewing

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