Having a positive attitude in hospitality can make a huge difference in your career. Not only can it help you create memorable experiences for your guests, but it can also boost your own performance, satisfaction, and well-being. In this article, we'll explore some of the benefits of being positive in the hospitality industry and how you can cultivate it in your daily work.
One of the most obvious benefits of having a positive attitude in hospitality is that it can enhance the quality of service you provide to your guests. When you smile, greet, and interact with your guests in a friendly and professional manner, you show them that you care about their needs and expectations. This can increase their trust, loyalty, and satisfaction with your brand. Moreover, it can also generate positive word-of-mouth and online reviews, which can attract more customers and revenue.
Try smiling at someone that is like this :/ Try the result of smiling and saying good morning, and try it with several people. The same happens with guests. We are energy and the so called "chemistry" is not more than the energy we transmit to others. so lets transmit the passion of what we do to our guests and coworkers :)
A positive attitude, a smile, and flawless teamwork are mandatory to become a hospitality professional. Guests can perceive a person not smiling as someone who doesn't like what he is doing or doesn't want to be there, leading to transferring emotion and creating bad experiences.
Positive attitude will pay rich dividends whether it’s your personal or professional life. The positive person will always be open minded, eager to learn & will help others. Therefore, shall also enjoy his work & remains happy and less stressed out. Which shall further rub on the other employees.
Another benefit of having a positive attitude in hospitality is that it can help you cope with the stress and challenges of working in a fast-paced and demanding environment. Hospitality workers often face long hours, high pressure, and unpredictable situations that can take a toll on their mental and physical health. However, by adopting a positive outlook, you can focus on the solutions rather than the problems, and see the opportunities rather than the obstacles. This can reduce your anxiety, frustration, and fatigue, and increase your resilience, motivation, and energy.
A third benefit of having a positive attitude in hospitality is that it can improve your relationships with your colleagues and managers. When you work in a team, you need to communicate, cooperate, and coordinate effectively with others to achieve common goals. Having a positive attitude can help you build rapport, trust, and respect with your teammates, and foster a supportive and harmonious work culture. It can also help you handle feedback, criticism, and conflict constructively, and learn from your mistakes and successes.
A fourth benefit of having a positive attitude in hospitality is that it can enable you to grow and develop as a person and a professional. When you have a positive attitude, you are more likely to seek new challenges, learn new skills, and embrace change and innovation. You are also more likely to receive recognition, appreciation, and rewards for your work, which can boost your confidence, self-esteem, and career prospects. Furthermore, you are more likely to inspire and influence others with your enthusiasm, optimism, and passion.
Having a positive attitude in hospitality can be difficult, but with some effort and practice, it is possible. To help you develop and maintain a positive attitude in your work, start your day with gratitude and affirmations. Set realistic and achievable goals for yourself and celebrate your progress. Surround yourself with positive people who can encourage and motivate you, while avoiding negative people who can drain or discourage you. Keep a positive journal or diary to document successes, compliments, and positive feedback. Learn from your failures and challenges as opportunities to improve, and seek feedback from mentors, coaches, or peers who can help you grow. Lastly, take care of yourself physically, mentally, and emotionally by eating well, sleeping well, exercising regularly, and relaxing and having fun.
Working behind the bar was not always milk and honey throughout my career, but the guests never noticed that, and they shouldn't. A good practice that worked for me always to have a positive attitude while working was to create a routine of arriving 30 minutes early, reading the room while enjoying a coffee/tea, forgetting all of my personal problems, and getting in the mood of creating experiences. Another practice that many professionals do is telling themselves affirmations in the mirror while getting dressed and reminding themselves why they are working in this industry.
Hospitality is all about experiences, and experiences are all about positivity. When we are in the front line, the guest should rarely hear the word "NO" because it is associated mainly with rejection. Try to replace the word now with the following, "I have something else that might suit you best," or " I can't do it at the moment. However, I have something similar that you would love it."
Maintaining a positive attitude in hospitality is crucial as it creates a welcoming atmosphere, enhancing guest satisfaction and loyalty. Staff with positive attitudes are more likely to provide excellent customer service, creating memorable experiences for guests. A positive workplace environment also boosts team morale, leading to better collaboration and improved overall efficiency in delivering top-notch hospitality services.