What are the benefits and drawbacks of using video technology for remote work?

1 Benefits of video technology

One of the main benefits of video technology is that it enhances the quality and efficiency of remote work. Video technology allows workers to see and hear each other, which can improve trust, engagement, and rapport. It also enables workers to show and explain their work visually, which can reduce misunderstandings and errors. Video technology can also facilitate brainstorming, feedback, and problem-solving, as workers can share their screens, documents, and ideas in real time.

2 Drawbacks of video technology

Despite its advantages, video technology also has some drawbacks that can affect the performance and well-being of remote workers. One of the most common drawbacks is video fatigue, which is the exhaustion and stress caused by prolonged and frequent video calls. Video fatigue can result from the cognitive and emotional strain of paying attention to multiple stimuli, such as faces, gestures, voices, and backgrounds. It can also stem from the lack of non-verbal cues, such as eye contact, body language, and physical proximity, that convey social and emotional information.

3 Tips to avoid video fatigue

To avoid video fatigue, remote workers need to adopt some strategies to manage their video calls and energy. Limiting the number and duration of video calls to essential and collaborative tasks is important, while using other modes of communication, such as email, chat, or phone, for less urgent and more routine matters. Scheduling breaks between video calls is also beneficial for giving yourself time to rest and refocus. Additionally, optimizing your video setup with a comfortable chair, desk, and device is necessary for good visibility and audibility. Choosing a quiet and tidy background that does not distract you or others is also key, as well as using headphones or earbuds to reduce noise and improve sound quality.

4 Benefits of video surveillance

Video surveillance is another aspect of video technology that can be useful for remote work. This refers to the use of cameras and software to monitor and record the activities and behaviors of remote workers. Video surveillance can have several advantages, such as enhancing security and compliance by preventing and detecting unauthorized access, data breaches, fraud, and other security risks. Moreover, it can ensure that remote workers comply with the company's policies, procedures, and standards. In addition, video surveillance can improve productivity and performance by providing feedback and coaching to remote workers on how to improve their skills, efficiency, and quality of work. It can also motivate remote workers to stay focused and disciplined as they know they are being watched and evaluated.

5 Drawbacks of video surveillance

However, video surveillance also has some drawbacks that can negatively affect remote workers. It can violate their privacy and autonomy, as they may feel constantly monitored and controlled. It can also limit their freedom and flexibility to manage their own work style, schedule, and environment. Furthermore, video surveillance can reduce morale and creativity by creating a culture of fear and distrust. Remote workers may feel insecure and anxious about their performance and reputation, which could lead to them avoiding taking risks or trying new things.

6 Tips to balance video surveillance

To balance video surveillance and the rights of remote workers, employers and employees need to set guidelines and expectations that respect each other. This includes communicating the purpose and scope of video surveillance, negotiating the level and frequency of video surveillance, and providing feedback and support to remote workers. Employers should explain why and how video surveillance is used, clarify criteria for measuring performance, and agree on reasonable times and situations for video surveillance. They should also respect boundaries, provide timely feedback, recognition, and guidance, as well as encourage participation and foster a culture of trust.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?