What are the benefits and challenges of creating a customer-centric culture?
Customer-centricity is a business philosophy that puts the needs, preferences, and satisfaction of customers at the center of everything you do. It means not only delivering quality products and services, but also creating positive experiences and lasting relationships with your customers. In this article, you will learn about the benefits and challenges of creating a customer-centric culture, and how you can overcome the common obstacles and foster a customer-oriented mindset in your organization.