A VIP guest misses their hotel reservation. How would you handle the unexpected absence?
A missing VIP guest shouldn't throw your hotel into chaos. To handle this smoothly:
- Review the reservation details and any special requests to ensure nothing was amiss on your end.
- Reach out with a polite inquiry or reminder, providing an opportunity for rebooking.
- Update your availability promptly to minimize lost revenue, possibly offering the room as a last-minute deal.
How do you tackle unexpected guest absences in your establishment?
A VIP guest misses their hotel reservation. How would you handle the unexpected absence?
A missing VIP guest shouldn't throw your hotel into chaos. To handle this smoothly:
- Review the reservation details and any special requests to ensure nothing was amiss on your end.
- Reach out with a polite inquiry or reminder, providing an opportunity for rebooking.
- Update your availability promptly to minimize lost revenue, possibly offering the room as a last-minute deal.
How do you tackle unexpected guest absences in your establishment?