Two team leaders in your organization are at odds. How can you facilitate a resolution between them?
When two team leaders in an organization disagree, it can create a ripple effect that impacts the entire team's morale and productivity. As someone who may need to facilitate a resolution, understanding the nuances of interpersonal communication is crucial. It involves more than just talking; it's about creating an environment where both leaders can openly discuss their issues and find common ground. To navigate this delicate situation, you'll need to employ active listening, empathy, and negotiation skills. By guiding the leaders through a structured problem-solving process, you can help them reach a resolution that benefits not just them but the entire team.