Receiving a flood of negative feedback from telecom customers can be overwhelming, but there are practical steps to transform these challenges into opportunities. Here's how to start:

• Acknowledge and apologize: Quickly recognize the issue and offer a sincere apology to show customers their concerns are taken seriously.

• Implement a feedback loop: Use feedback to identify common issues and address them promptly, improving overall service quality.

• Enhance customer support: Provide training to your support team to handle complaints effectively and empathetically.

How do you handle negative feedback in your telecom business? Share your thoughts.