Quando enfrento um desentendimento na equipe, minha estratégia é primeiro entender as raz?es por trás de cada ponto de vista, ouvindo atentamente todas as partes envolvidas. Procuro identificar os pontos centrais de discordancia e, se possível, incorporar os diferentes temas apresentados, buscando uma solu??o que contemple o máximo de perspectivas. Ao fazer isso, consigo guiar o grupo para uma decis?o mais equilibrada e inclusiva, onde todos se sintam ouvidos e parte do processo decisório.

HEART Framework: H - Hear concerns: Listen actively to understand perspectives. E - Empathize: Acknowledge and validate team members' emotions. A - Align: Reconnect to shared goals and objectives. R - Resolve: Collaborate to find inclusive solutions. T - Track: Monitor progress together, adapting as needed. When team members clash, progress stalls. The HEART framework breaks this impasse. By actively listening, empathizing, and aligning with shared goals, teams build trust and foster open communication. Collaborative problem-solving and adaptive tracking ensure unified decision-making, strengthening relationships and driving success.

When team members repeatedly clash in decision-making, I first aim to foster spaces of trust by maintaining an open dialogue that allows them to express themselves freely. In these spaces, I work to generate common interests and, in certain cases, involve neutral parties to facilitate the alignment and consensus process.

I usually start by opening a dialogue where team members can express their opinions and concerns without judgment. I listen carefully to each person’s perspective, making sure everyone feels heard and understood. Then, I identify shared goals or values to help align differing opinions. I guide the team towards a solution that includes key elements from different viewpoints. After that, I clearly define decision-making roles and responsibilities based on expertise to reduce confusion and overlap. Finally, I summarize what’s been agreed upon to ensure everyone is on the same page.

One thing I have found helpful is to use Structured Decision-Making Techniques, such as brainstorming, the Delphi method, or multi-voting. These techniques can help structure the decision-making process, ensure that it is fair and inclusive, and maintain discussion objectives toward achieving the optimum outcomes.