Support team members clash, impacting customer service. How will you resolve the conflict?
When support team members clash, it's crucial to intervene swiftly to prevent customer service from suffering. Here are strategic steps to take:
- Address the issue directly with those involved, fostering an open dialogue about the conflict.
- Implement conflict resolution training for your team to equip them with the necessary skills.
- Monitor interactions and provide feedback, ensuring that the resolution is upheld and effective.
How do you approach conflict within your team to keep customer service top-notch?
Support team members clash, impacting customer service. How will you resolve the conflict?
When support team members clash, it's crucial to intervene swiftly to prevent customer service from suffering. Here are strategic steps to take:
- Address the issue directly with those involved, fostering an open dialogue about the conflict.
- Implement conflict resolution training for your team to equip them with the necessary skills.
- Monitor interactions and provide feedback, ensuring that the resolution is upheld and effective.
How do you approach conflict within your team to keep customer service top-notch?
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