Let me relate an incident with my client, Priya, who had difficulty handling both new leads and existing clients. Priya was first overwhelmed, so she simplified her approach by establishing a CRM system that prioritized follow-ups and automatic reminders. She also separated her leads and clients to make conversations more efficient. As a consequence, Priya changed her strategy to ensure faster replies and more customized encounters. This adjustment resulted in higher client satisfaction and a more ordered flow of prospects.

Use um CRM para organizar contatos e acompanhar intera??es. Segmente seus leads e clientes com base em estágio de compra ou perfil, facilitando a personaliza??o do atendimento. Defina um calendário de follow-up para garantir que nenhum contato seja esquecido, priorizando leads quentes e clientes em fase de decis?o. Automatize o envio de e-mails e mensagens para manter ambos engajados, oferecendo conteúdos e promo??es relevantes. Mantenha um relacionamento contínuo com os clientes existentes, oferecendo suporte e incentivando a fideliza??o. Use relatórios para acompanhar o progresso e ajustar as estratégias conforme necessário e esteja preparado para mudan?as com base nos relatórios de acompanhamento.

I manage leads and customer relations by qualifying leads, utilizing a CRM system, personalizing communication, consistently following up, providing value-added engagement, and seeking feedback for continuous improvement.

I believe that potential customers are a crucial group that precedes existing customers. We need to ensure a smooth and efficient process for both, but existing customers require more follow-up to foster loyalty and develop into our most valued clients

It would be advisable to commence with a cordial greeting on the initial day of contact. Subsequently, a follow-up greeting can be sent, this time accompanied by an inquiry regarding the customer's level of interest in the proposed deal. Within the subsequent one to two days, it would be appropriate to transmit an email containing a comprehensive catalog of the services we provide, along with the customer's complete profile. Thereafter, regular phone calls can be made to the customer at intervals of one to two days. It is important to note that while this approach can sometimes yield swift results, it is more common for it to require a more extended timeframe.