Struggling to connect kitchen and front-of-house staff during peak hours?

2 Clear Roles

Clearly defining roles and responsibilities for your staff is paramount to ensure that everyone knows what is expected of them when the restaurant is at its busiest. Kitchen staff should be aware of their specific duties, from prep work to plating, while FOH staff should know their roles in managing customer expectations and communicating orders accurately. When each member of your team understands their role and how it fits into the larger picture, it reduces confusion and allows for a more streamlined service.

3 Tech Tools

Leverage technology to enhance communication between kitchen and FOH staff. Point-of-sale (POS) systems and kitchen display screens (KDS) can be game-changers during peak hours. These systems provide real-time updates on orders, allowing for better tracking and timing of dishes. With orders digitally displayed, kitchen staff can prioritize tasks efficiently, and FOH can keep customers informed about wait times. This integration of technology minimizes errors and helps maintain a steady flow of information, which is critical during high-volume periods.

4 Team Huddles

Implementing pre-service team huddles can significantly improve the connection between your kitchen and FOH staff. These brief meetings allow everyone to discuss the day's specials, potential challenges, and any other pertinent information that will affect service. It's an opportunity for staff to voice concerns, ask questions, and align on strategies to manage the rush. This practice ensures that both teams start their shift on the same page, ready to tackle peak hours with a unified approach.

5 Feedback Loop

Establishing a feedback loop is an effective way to keep communication channels open between kitchen and FOH staff. Encourage your teams to provide feedback about what's working well and what could be improved. This can be done through post-service debriefs or suggestion boxes. Listening to your staff and taking action on their feedback demonstrates that you value their input, which can boost morale and foster a sense of ownership over their work. A positive feedback culture also promotes continuous improvement, which is essential for smooth operations during busy times.