In the event of a cybersecurity incident, clear communication with non-technical stakeholders is crucial. To streamline the process:
- Use analogies and metaphors that relate to everyday experiences to explain complex concepts.
- Provide regular, concise updates with actionable insights, avoiding technical jargon.
- Offer Q&A sessions to address concerns and ensure understanding.
How do you approach explaining technical issues to a non-technical audience?
Communication is important. But the content needs to be tuned according to the audience. If its targeted for non technical stake holders, No point in explaining in the technical nitty gritty. Still the communication should cover the current situation, what is planned for next, tentative timelines etc. Moreover, if in case of any bottlenecks or challenges, which needs support from stake holders, That can also included as a point for consideration. From business standpoint, Stake holders are more concerned on the impact and any risk.
Estratégias de comunica??o técnica para a comunidade n?o técnica. 1. Utilize analogias que conectem conceitos técnicos a experiências do dia a dia. Por exemplo, compare a seguran?a de rede a uma casa com portas trancadas! 2. Use termos simples e diretos, focando em como o problema pode impactar as opera??es e a seguran?a da empresa, em vez de discutir detalhes técnicos. 3. Forne?a informa??es claras sobre o que está sendo feito para resolver a situa??o e como isso afeta as partes interessadas. 4. Inclua recomenda??es práticas que as partes interessadas possam seguir. Por exemplo, explique como adotar práticas seguras, como usar senhas fortes ou verificar e-mails suspeitos.