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Struggling to bridge the gap between technical terms and non-engineering team members in industrial settings?

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In industrial settings, the challenge of communicating complex technical terms to non-engineering team members can be daunting. You may find that the language used in the realm of industrial engineering seems almost alien to those not versed in the field. This communication gap can lead to misunderstandings, inefficiencies, and a decrease in overall productivity. Bridging this gap is essential for a cohesive and effective work environment, where everyone understands the tasks at hand and the tools and processes involved.

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1 Jargon Busters

When discussing complex projects, it's easy to slip into jargon that may leave your non-engineering colleagues puzzled. To foster better understanding, consider creating a 'jargon buster' glossary that demystifies key terms. Explain concepts like 'lean manufacturing', which aims to reduce waste without sacrificing productivity, in simple terms. Think of it as translating the language of industrial engineering into a dialect everyone can comprehend, ensuring that terms like 'Six Sigma' are not just buzzwords but concepts that resonate with their impact on improving processes.

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Jessica Bautista

Lean Thinking, Continuous Improvement, CLSSGB, Operational Excellence, Writing Persuasive Copy
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We had a similar problem when we were having our project mapping exercise. We used words that were not familiar to non-engineering teams. For these situtations, it is better to create a list of terminologies for everybody's reference so the collaboration would be better. Send the list ahead of the meeting.

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2 Visual Aids

Visual aids can be powerful tools for explaining industrial engineering concepts to those unfamiliar with the field. Instead of overwhelming your colleagues with verbal explanations of systems like 'Kanban', a scheduling system for lean and just-in-time production, show them through flowcharts or diagrams. This can help them visualize the workflow and understand how their role fits into the larger process. Remember, a picture is worth a thousand words, and in this case, it can be the bridge over the technical term gap.

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Jessica Bautista

Lean Thinking, Continuous Improvement, CLSSGB, Operational Excellence, Writing Persuasive Copy
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For processes, you may use a one-point-lesson which has diagrams, instructions and images for easy understanding. As the name implies, it is a one page document and should be placed where it could be easily seen.

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3 Simplify Concepts

The art of simplification is key in communicating complex ideas. Instead of saying 'We need to enhance our throughput via capacity planning', you might say 'Let's plan our resources better to get more done'. By breaking down industrial engineering concepts into basic elements, you make them accessible. For instance, discuss 'total productive maintenance' not as a methodology but as a team effort to keep equipment running smoothly. By doing so, you encourage inclusive dialogue and a shared understanding.

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4 Cross-Functional Training

Cross-functional training is a proactive approach to bridging the knowledge gap. By providing non-engineers with basic training in industrial engineering principles, they gain a better grasp of terms like 'statistical process control', which uses statistics to monitor and control a process. This doesn't mean turning them into engineers but equipping them with enough understanding to engage in meaningful discussions and make informed decisions related to their work.

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5 Empathetic Communication

Empathy is a cornerstone of effective communication, especially when it comes to technical discussions. Recognize that what seems obvious to you may be confusing for others. Instead of simply using acronyms like 'CAD' for computer-aided design, take the time to explain what it entails and its significance in product development. By being patient and considerate of your colleagues' learning curves, you create a supportive environment where technical terms become shared knowledge.

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6 Continuous Feedback

Lastly, encourage continuous feedback to ensure that your efforts in demystifying technical terms are effective. This is not a one-off task but an ongoing dialogue. Invite your non-engineering colleagues to ask questions and express when they don't understand something like 'ergonomics', the study of people's efficiency in their working environment. Use their input to refine your communication strategies, making technical terms more accessible and fostering a culture of mutual understanding.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Struggling to bridge the gap between technical terms and non-engineering team members in industrial settings?

1

2

3

4

5

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1 Jargon Busters

2 Visual Aids

3 Simplify Concepts

4 Cross-Functional Training

5 Empathetic Communication

6 Continuous Feedback

7 Here’s what else to consider

Industrial Engineering

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Struggling to bridge the gap between technical terms and non-engineering team members in industrial settings?

1

2

3

4

5

6

7

1 Jargon Busters

2 Visual Aids

3 Simplify Concepts

4 Cross-Functional Training

5 Empathetic Communication

6 Continuous Feedback

7 Here’s what else to consider

Industrial Engineering

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