Stakeholders disagree on testing results. How can you unite them towards a common goal?

Facilitate an open discussion to understand each stakeholder's concerns and perspectives. Present objective data and evidence from testing to highlight key issues and impacts. Focus on the shared goal of delivering a high-quality product to align everyone.

Quality testers often encounter this scenario frequently. The optimal approach is to adopt the perspective of the customer or end-user, evaluating how the outcomes will impact their experience and the overall efficiency of the provided solution. In essence, maintaining a customer-centric approach is crucial when addressing such challenges. It is important to communicate to stakeholders the rationale behind this approach. Conversely, if you find yourself on the receiving end of feedback, it is essential to remain open to learning, listening, and understanding the differing viewpoints.

Para unir partes interessadas em discordancia sobre resultados de testes, promova comunica??o clara com reuni?es regulares e ambiente aberto. Alinhe objetivos do projeto e prioridades, destacando a qualidade do software. Use dados concretos, relatórios e demonstra??es ao vivo para evidenciar problemas. Considere um facilitador neutro para mediar conflitos. Traga a perspectiva do usuário final para mostrar o impacto das discordancias. Documente políticas de qualidade, estabele?a processos claros e organize workshops sobre a importancia dos testes. Implemente feedback contínuo e busque pequenas vitórias para construir confian?a e promover colabora??o, garantindo um software de alta qualidade.

El tener claro los entregables es básico, si ya hubo un problema de comunicación, lo mejor es tener una reunión con todas las partes involucradas y entender, donde estuvo el problema para llegar al resultado deseado y a la vez clarificarlos.

One of the things I find helpful is getting everyone in the loop. Having clear goals and how everyone in their date to date can contribute to reaching them. Define clear and feasible action items to get in practice to reach the common goal. Keep tracking of the action items and keep them up to date regarding the needs.

Transparently sharing test data that highlights significant issues or challenges without a clear mitigation plan in place could undermine stakeholder confidence in the project. This may lead to undue concern or reluctance to support the project before appropriate actions are taken.

Present comprehensive, unbiased testing data to all stakeholders. Use visual aids like charts or graphs to make the information easily digestible. Provide context for the results and explain their implications clearly. Transparency in data sharing can help build trust and reduce misunderstandings.

As always, the answer is - it depends. In some cases professionals have to follow the specific procedure in reporting the results of quality control and "hide" sone data due to the internal obligations and going beyond the frames can invoke some negative consequences for initiator. On the other hand, overdose in details can cause frustration in stakeholder's eyes, if no processed, prepared conclusion is added at proper place. One rule I follow almost all the time, if no other strict rules or frames are set for this process: know your stakeholders and prepare personalized reports. There is good rule of thumb in this case: add as more details as needed to communicate the current status and as less as possible to avoid overdose.

Work with stakeholders to define or revisit the acceptance criteria for the testing results. This might include agreeing on what constitutes a pass or fail, acceptable performance thresholds, or priority levels for different types of issues. Having clear, agreed-upon criteria can help resolve disagreements objectively.

As always, the answer is - it depends. I experienced teams with no DoR & DoD, that continuously delivered new increments at top speed with the very low failure rates directly into the master branch, on production stages, even on Fridays. The key to success was trust. First, you build the team based on trust in each individual competence and expertise. Then you build proper processes to help trusted people deliver faster and then you trust your processes. Then, you automate trusted processes and, finally, you learn to trust your automation. On the other hand, I had experience with teams, where almost every single process was well documented, literally - each individual artifact had DoR & DoD, but with no trust it simply does not work.

- Organisez une réunion avec tous les intervenants concernés. Créez un environnement ouvert et inclusif où chacun peut exprimer ses points de vue et ses préoccupations. - écoutez attentivement les arguments de chaque partie. Posez des questions clarificatrices pour vous assurer de bien comprendre les différents points de vue. - Identifiez les points d'accord et de désaccord. Cela permettra de cerner les domaines où il est nécessaire de se concentrer pour parvenir à un consensus.

Encourage open dialogue among stakeholders to discuss their interpretations of the data and testing results. Use AI to simulate scenarios or predict outcomes based on different interpretations, helping to find common ground.

Organize a meeting or workshop where all stakeholders can voice their concerns and perspectives. Use moderation techniques to ensure all views are heard respectfully. Encourage stakeholders to focus on facts rather than opinions and to consider the project's goals above individual preferences.

Based on the dialogue, develop a concrete action plan to address concerns and move forward. This might include additional testing, revising test cases, or adjusting project timelines. Ensure each action item has a responsible party and deadline.

Implement regular review sessions to track progress, adjust strategies if needed, and reinforce alignment towards the common goals. AI can automate data monitoring and alert stakeholders to significant changes or trends.

Regularly reviewing how we test things and what results we get can help avoid arguments later on. Plan meetings now and then to check how well our action plan is going and to fix anything that needs fixing. This way, everyone involved knows what's happening and stays on the same page with our project goals. It also shows we care about doing things well and being open, which can make our relationships with everyone involved even better over time.

Set up regular review sessions to track progress on the action plan and reassess the testing approach. This keeps all stakeholders informed and allows for timely adjustments if needed.

Regular reviewing helps in progressive testing, allows stakeholders to stay informed about developments, helps raise defects and ensures smooth functioning of applications

Involve the stakeholders in the Exploratory Test Phase before the Release. The more internal sets of eyes you have on the Software the higher the quality and the less bugs your customers report. The stakeholders get to use the latest features which helps them tell their story and they often spot issues that DEV TEST have found as they the stakeholders are more likely less techy and more like the end users.... Get them to "Test their own dog food" .....