An IT Sales rep blames technical issues for a demo mishap. Can you salvage the client relationship?
When a demo goes awry due to technical issues, it's crucial to rebuild client confidence. Here’s your action plan:
- Acknowledge the problem promptly and apologize sincerely for any inconvenience caused.
- Offer a clear, concise explanation of the issue and the steps being taken to resolve it.
- Propose a follow-up meeting or demonstration to showcase the full capabilities of your product.
How do you mend client relationships after unexpected setbacks?
An IT Sales rep blames technical issues for a demo mishap. Can you salvage the client relationship?
When a demo goes awry due to technical issues, it's crucial to rebuild client confidence. Here’s your action plan:
- Acknowledge the problem promptly and apologize sincerely for any inconvenience caused.
- Offer a clear, concise explanation of the issue and the steps being taken to resolve it.
- Propose a follow-up meeting or demonstration to showcase the full capabilities of your product.
How do you mend client relationships after unexpected setbacks?