Passengers are growing restless during a delay. How can you prevent tensions from boiling over?
Delays are an inevitable part of air travel, but they don't have to lead to passenger unrest. As someone managing airline operations, you play a crucial role in maintaining calm and preventing tensions from escalating during these stressful times. By understanding the psychology of travel stress and employing strategic communication and service measures, you can ensure that your passengers remain as relaxed and comfortable as possible, even when schedules go awry.
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Michael FlueckDirector Of Operations Global Access Europe at BCD Travel
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Pablo (roluro) TorresDirector General en UtiliRail, Socio Fundador Perre Hecho a mano, emprendedor.2 个答复
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Vikram Sahrawat .Performance Management, Operations Specialist, Compliance Monitoring in Aviation & Hospitality | Experienced in…