New volunteers are clashing during onboarding. How can you effectively resolve their conflicts?

1 Identify Issues

When conflicts arise among new volunteers, the first step is to identify the root causes. Listen to each volunteer's perspective to understand their concerns and motivations. It's essential to remain neutral and not jump to conclusions. Once you have a clear picture of the issues at hand, you can begin to address them directly. Remember, the goal is to resolve the conflict in a way that respects all parties involved and upholds the values of your organization.

2 Open Dialogue

Encouraging open dialogue is crucial in conflict resolution. Facilitate a meeting where all parties can express their thoughts and feelings in a safe environment. This approach promotes understanding and empathy among volunteers. By guiding the conversation constructively, you can help them find common ground and work towards a resolution. Ensure that everyone has a chance to speak and that the discussion remains respectful.

3 Set Expectations

Clear expectations are vital for preventing and resolving conflicts. During onboarding, make sure to communicate your organization's values, as well as the roles and responsibilities of each volunteer. When volunteers understand what is expected of them and the part they play in the larger mission, they're more likely to collaborate effectively. Reinforce these expectations regularly to keep everyone aligned and focused on their shared goals.

4 Mediate Fairly

As a volunteer manager, you might need to step in as a mediator. Approach this role with fairness and impartiality, aiming to facilitate a solution that benefits everyone. During mediation, focus on finding a compromise that acknowledges each volunteer's contributions and addresses their concerns. This process can help build trust and demonstrate your commitment to creating a harmonious team environment.

5 Encourage Teamwork

Team-building activities can be an effective way to resolve underlying tensions and foster a sense of unity among volunteers. These activities should be designed to encourage collaboration and highlight the importance of working together towards a common purpose. By participating in team-building exercises, volunteers can build rapport, improve communication, and develop a better understanding of each other's strengths and perspectives.

6 Follow Up

After resolving the initial conflict, it's important to follow up with the volunteers involved. Check in periodically to ensure that the resolution is being upheld and that no new issues have arisen. This ongoing support not only helps maintain peace among your volunteers but also shows them that you are invested in their experience and well-being within the organization. A proactive approach to follow-up can prevent future conflicts and contribute to a stronger, more cohesive volunteer team.