Empathy goes a long way- go in without judgements. Re -explanation of the guidelines for the procedure verbally and in writing. Physical monitoring and showing of the procedure steps must be done. Encourage and reinforce milestones

If you are a leader in this area, you need to: 1-Create an open and learning environment (we do this a lot in medicine), as individuals are often at different levels of capability (knowledge/technical). 2-you need to understand the individual's true understanding/competency through one on one discussion. If it is a technical procedure the following approach which should replace the common see one, do one, teach one mantra- for improved learning it should be: a) hear about the procedure or skill b) hear about the procedure while an expert in performing the procedure, c) have the individual talk about the procedure, d) have the individual talk about the procedure while performing the procedure 3- provide real time, honest, iterative feedback.

One of the best approaches to working with someone who is struggling is patience. I had a front desk receptionist who struggled mightily with the fast-paced environment in a multi-specialty practice. Even though she had more than a decade of experience, she did not transition well from a small, single-focus practice to our organization. Her nerves got the best of her when one task was added to another. I re-trained her in the basics of the EHR, policies, and front-desk procedures, and moved her to a different check-in desk. She still failed to flourish, so my last chance was to move her to our chiropractic check-in desk. The one-provider setting was a perfect fit, and she became the rockstar of the entire practice. Patience matters.