To prevent IT service mishaps, it's crucial to bridge the gap between tech and non-tech staff. Here are some strategies to get started:

• Establish common language: Create a glossary of technical terms that both teams understand.

• Regular training sessions: Hold workshops to educate non-tech staff on basic IT concepts and processes.

• Two-way feedback loop: Encourage open dialogue to clarify doubts and share insights from both sides.

How do you ensure smooth communication between different departments? Feel free to share your strategies.