Start by ensuring manageable workloads and setting realistic performance goals. Provide regular breaks, access to mental health resources, and a supportive environment where feedback is valued. Recognize achievements to boost morale and invest in training to reduce stress from skill gaps. Rotate roles where possible and encourage team-building to foster camaraderie.

Regular breaks, recognize and reward achievements, ensure fair workload distribution, and encourage open communication to address stress early.

? Support employees ? Adjust workloads ? Recognize achievements ? Offer wellness programs ? Improve communication ? Invest in technology ? Encourage time off ? Create a positive work environment ? Provide growth opportunities ? Train agents

I counted more than 20 articles (before I stopped counting) on burnout, overwhelm, stress, and so on for this topic. I conclude from this that there is too much work for too few people. If you don't want to add staff and you want to keep the staff you have, you need to do more than, as the saying goes: "rearranging the deck chairs on the Titanic" (redistributing work, thanking your staff, other little things that don't actually decrease the work). Add efficiency without adding staff. Do you have a knowledge base? Are your customers pointed to it before they have to answer their call? Do you an AI assistant offering responses to basic questions? Do you have a chat feature where AI can respond? Give your agents a break.