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Key stakeholders are resistant to new quality protocols. How will you gain their support?

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When implementing new quality protocols, it's not uncommon to face resistance from key stakeholders. This resistance can stem from a variety of concerns, such as disruption to existing processes, fear of change, or lack of understanding of the benefits. To gain their support, you need to approach the situation with a strategic mindset and a clear plan of action. Through effective communication, demonstration of benefits, and involving stakeholders in the process, you can turn resistance into collaboration and commitment to quality improvements.

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Lee Nguyen

Experienced at QMS processes / Quality Engineering Management / People Management & Coaching

1 Understand Concerns

To win over stakeholders who are resistant to new quality protocols, it's crucial to first understand their concerns. Start by engaging them in open dialogue. Ask probing questions to uncover the root causes of their resistance. Is it due to fear of the unknown, potential increased workload, or doubts about the effectiveness of the new protocols? By showing empathy and acknowledging their apprehensions, you create a foundation for trust. This initial step paves the way for addressing their specific issues and demonstrating how the new quality protocols can ultimately benefit them.

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Daniel Cury Laurino

Project Manager in the Linkedin team.
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Understand concerns, you have to try, somehow to understand their concerns about the quality , what the meanean os the quality foer the and try to explain the real importance of the quality on the products, on the services, on the brand and the like. You have to try, somehow to keep the standart os the quality and show the importance to keep the quality on the high level is possible.

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2 Communicate Benefits

Once you understand the stakeholders' concerns, focus on communicating the benefits of the new quality protocols. Highlight how these changes will lead to improvements such as enhanced product quality, customer satisfaction, and operational efficiency. Use real-world examples or case studies to illustrate your points. Make sure your message is clear and relatable by avoiding jargon and technical terms that might not be familiar to all stakeholders. By tying the benefits directly to their roles and interests, you can make a compelling case for why the new protocols are worth embracing.

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3 Involve Stakeholders

Involvement is key to gaining stakeholder buy-in. Invite them to participate in the development and implementation of the new quality protocols. This inclusion gives them a sense of ownership and control over the changes. Encourage them to provide input and consider their suggestions seriously. By involving stakeholders in decision-making, you not only benefit from their expertise but also increase their commitment to the success of the new protocols. Their direct involvement can lead to more refined and practical solutions that have a higher chance of acceptance across the board.

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Lee Nguyen

Experienced at QMS processes / Quality Engineering Management / People Management & Coaching
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Resistance is normal, and it’s important to understand the needs and expectations of all stakeholders. Involving them early in any process is advantageous, allowing every voice and perspective to be heard. Involving stakeholders isn’t just about bringing them along or convincing them, but rather it’s about involving them to craft protocols, procedures, and plans collaboratively with Quality.

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4 Provide Training

An essential step in overcoming resistance is providing comprehensive training on the new quality protocols. Ensure that stakeholders have access to resources and support that will help them understand and apply the changes effectively. Tailor training sessions to different learning styles and make them as interactive as possible. By equipping stakeholders with the necessary knowledge and skills, you reduce anxiety around the new protocols and empower them to contribute positively to the quality management process.

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5 Monitor Progress

It's important to monitor progress and provide feedback once the new quality protocols are in place. Set up regular check-ins with stakeholders to discuss how the changes are affecting their work and to address any ongoing concerns. Use key performance indicators (KPIs) to track improvements and share these metrics with the team. Celebrating small wins and showing tangible progress can reinforce the value of the new protocols and help solidify stakeholder support over time.

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6 Adjust as Needed

Lastly, be prepared to adjust the new quality protocols based on stakeholder feedback and the results you're seeing. If certain aspects of the protocols are not working as intended or causing unforeseen issues, take swift action to modify them. This flexibility demonstrates your commitment to continuous improvement and shows stakeholders that their input is valued and taken seriously. By being responsive to feedback, you can fine-tune the protocols to better meet the needs of everyone involved and maintain strong support from key stakeholders.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Key stakeholders are resistant to new quality protocols. How will you gain their support?

1

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3

4

5

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1 Understand Concerns

2 Communicate Benefits

3 Involve Stakeholders

4 Provide Training

5 Monitor Progress

6 Adjust as Needed

7 Here’s what else to consider

Quality Management

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Key stakeholders are resistant to new quality protocols. How will you gain their support?

1

2

3

4

5

6

7

1 Understand Concerns

2 Communicate Benefits

3 Involve Stakeholders

4 Provide Training

5 Monitor Progress

6 Adjust as Needed

7 Here’s what else to consider

Quality Management

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