Cuando una parte interesada manifiesta su insatisfacción en primer lugar le invito a expresar su opinión de forma abierta y sin juicios, de forma empática y activa. Una vez que he obtenido de esa fuente primaria la información, evalúo los factores que puedan estar incidiendo para realizar un análisis objetivo basado en data e información del proyecto. De tener razón, emprendo un plan de acción y se lo comunico al cliente para tenga conocimiento y pueda hacer el seguimiento de las acciones. En caso contrario, reviso y actualizo el plan de comunicación de forma que permita al cliente tener mayor participación y poder de decisión.

To address a key stakeholder's dissatisfaction, first, actively listen to their concerns to understand the root cause. Schedule a meeting to discuss their feedback in detail and acknowledge their perspective. Provide a clear, updated project status and highlight any corrective actions being taken. Offer solutions or adjustments to align the project with their expectations. Regularly update them on progress and ensure open, transparent communication. Building trust through responsiveness and proactive problem-solving will help restore confidence and foster a collaborative relationship.

When a key stakeholder is dissatisfied with project progress, I address their concerns effectively by ?Listening carefully to their feedback, ensuring I fully understand their concerns and the reasons behind their dissatisfaction ?Acknowledging any shortcomings and taking responsibility for areas where expectations haven't been met ?Providing a clear and honest explanation of the current project status, including the challenges faced and the steps being taken to resolve them ?Offering a revised plan or timeline, outlining actionable solutions to get the project back on track ?Committing to regular updates, keeping the stakeholder informed of progress and rebuilding trust through consistent and proactive communication.

Here’s a streamlined approach: 1. **Acknowledge Concerns and Provide Updates** ? Acknowledge concerns empathetically. Provide a detailed update on the project's status and any delays. 2. **Present a Revised Plan** ? Offer a revised plan with actionable steps and timelines to address issues and get back on track. 3. **Maintain Open Communication** ? Commit to regular updates to keep the stakeholder informed and rebuild trust. Flow Chart: ?? Acknowledge Concerns → Provide Update → Present Plan → Maintain Communication Tip: ?? Empathy, transparency, and regular updates are essential for converting stakeholder dissatisfaction into a constructive dialogue and strengthening relationships.